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- Tasks: Support homeowners by coordinating solutions to their issues and ensuring effective communication.
- Company: Join Persimmon Homes, one of the UK's leading housebuilders with a strong reputation.
- Benefits: Enjoy life cover, pension contributions, health care, and exclusive employee discounts.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Customer care experience and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes? We’re one of the UK’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don’t just build homes — we build careers.
When you join us as Customer Care Coordinator, you’ll benefit from:
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Health Care Bonus
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role? The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
What you’ll do as Customer Care Coordinator:
- Providing an effective support function to our homeowners
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
What experience do I need?
- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided
Customer Care Coordinator in Leeds employer: Persimmon plc.
Contact Detail:
Persimmon plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Persimmon Homes and understanding their values. Be ready to discuss how your skills align with their mission of delivering quality homes and outstanding customer satisfaction.
✨Tip Number 3
Practice your communication skills! As a Customer Care Coordinator, you'll need to convey information clearly and professionally. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Persimmon Homes.
We think you need these skills to ace Customer Care Coordinator in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your relevant experience in customer care and any skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication, it’s essential to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to mention any specific examples where you’ve successfully resolved customer issues.
Be Detail-Oriented: Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company there!
How to prepare for a job interview at Persimmon plc.
✨Know the Company Inside Out
Before your interview, take some time to research Persimmon Homes. Understand their values, recent projects, and what sets them apart in the housing industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Care Skills
Prepare specific examples from your previous experience that highlight your customer care skills. Think about times when you resolved issues or improved customer satisfaction. Be ready to discuss how you can bring that same level of dedication to the role of Customer Care Coordinator.
✨Practice Problem-Solving Scenarios
Since the role requires proactive problem-solving, consider common scenarios you might face as a Customer Care Coordinator. Practice articulating how you would handle these situations calmly and effectively, demonstrating your ability to think on your feet.
✨Be Ready for Teamwork Questions
Collaboration is key in this role, so expect questions about working with different departments. Prepare to discuss how you've successfully worked in teams before, highlighting your communication skills and ability to coordinate with others to achieve common goals.