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For Companies At a Glance
- Tasks: Lead the Customer Care Team and manage customer queries effectively.
- Company: A top UK home builder with a focus on customer satisfaction.
- Benefits: Part-time hours, flexible schedule, and a supportive work environment.
- Why this job: Make a difference in customer experiences while working with a passionate team.
- Qualifications: Strong customer service background and excellent communication skills.
- Other info: Opportunity to grow in a reputable company with a commitment to quality.
The predicted salary is between 24000 - 36000 £ per year.
A leading UK home builder is looking for a Customer Care Manager to oversee the Customer Care Team. You will ensure effective management of customer queries, maintain high customer care standards, and comply with health and safety policies.
The ideal candidate will have:
- a strong background in customer service,
- team management experience,
- excellent communication skills.
This role offers part-time hours and is based in Tircoed.
Customer Experience Lead - Part Time employer: Persimmon plc.
Contact Detail:
Persimmon plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Lead - Part Time
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer care. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in customer service and team management. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Experience Lead - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and team management skills. We want to see how your background aligns with the role of Customer Experience Lead, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can maintain high standards. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Persimmon plc.
✨Know Your Customer Care Basics
Brush up on the fundamentals of customer service and care management. Be ready to discuss your previous experiences in handling customer queries and how you maintained high standards. This will show that you understand the core responsibilities of the role.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully managed a team in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your leadership abilities and your capacity to foster a positive team environment.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since excellent communication skills are crucial for this role, consider doing mock interviews with friends or family. This will help you feel more comfortable and confident during the actual interview.
✨Understand Health and Safety Policies
Familiarise yourself with health and safety regulations relevant to customer care. Be prepared to discuss how you would ensure compliance in your role. This shows that you take the responsibilities seriously and are proactive about maintaining a safe environment.
