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For Companies At a Glance
- Tasks: Manage customer queries and ensure top-notch service from your team.
- Company: Join a leading home builder with a focus on customer satisfaction.
- Benefits: Competitive salary, part-time hours, and a supportive work environment.
- Why this job: Make a real difference in customer experiences and build lasting relationships.
- Qualifications: Customer service experience and strong team management skills required.
- Other info: Opportunity for growth in a dynamic and rewarding industry.
The predicted salary is between 28800 - 42000 £ per year.
We have an exciting opportunity for a Customer Care Manager to work within our Customer Care Team. This role typically reports to the Customer Care Director. The purpose of the role is to effectively manage the completion of tasks required as a consequence of customer queries and to comply with the requirements of the Group Standards and Procedures for Customer Care.
The role will include:
- Ensure the team answer all incoming calls swiftly and effectively, logging all issues on COINS to maintain the highest level of Customer Care.
- Responsible for tracking costs and contra-charging where applicable to maintain the departmental budget so that the region will minimise added expenditure.
- Managing records of inspection appointments - chasing any that are not appointed within timescales quickly and efficiently to co-ordinate with the team and maintain good customer relationships.
- Processing the booking of maintenance appointments, ordering materials and arranging for contractors to provide assistance on time to maintain healthy long term relationships.
- Reporting back quarterly on the overspends for management meetings and dealing with contractor queries in respect of monies withheld accurately so that forecasts can be amended sufficiently.
- Comply with responsibilities as defined in the Group’s Health, Safety & Environment Policy and ensure compliance with the same throughout the team to promote safety in the way we build projects.
What experience, qualifications and skills are we looking for?
- Understanding of house building, quality control, building regulations, tolerances and problem solving.
- Customer Service experience is essential.
- Experience of managing a team.
- Excellent communication skills, both written and verbal.
- Fully conversant with Microsoft Package, including Excel and Word.
Customer Care Manager employer: Persimmon plc.
Contact Detail:
Persimmon plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Persimmon Homes or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer care management. Think about how you would handle specific scenarios, as this role is all about problem-solving and communication.
✨Tip Number 3
Showcase your experience! When you get the chance to speak with hiring managers, highlight your customer service background and any team management experience. Use examples that demonstrate your ability to maintain high standards of customer care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Persimmon Homes.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your experience aligns with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Persimmon plc.
✨Know Your Customer Care Basics
Make sure you brush up on the fundamentals of customer care, especially in the context of house building. Understand common queries and issues customers face, and think about how you would handle them. This will show your potential employer that you're not just familiar with the role but also genuinely interested in providing excellent service.
✨Showcase Your Team Management Skills
Prepare examples from your past experiences where you've successfully managed a team. Highlight how you motivated your team, resolved conflicts, or improved processes. This is crucial since the role involves leading a team to ensure customer queries are handled efficiently.
✨Familiarise Yourself with Relevant Tools
Since the job mentions using COINS for logging issues, it’s a good idea to research this tool or similar software. If you have experience with Microsoft Excel and Word, be ready to discuss how you've used these tools to track budgets or manage records effectively.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview. This could be about the team dynamics, specific challenges they face in customer care, or how they measure success in this role. Asking thoughtful questions shows your enthusiasm and helps you gauge if the company is the right fit for you.
