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- Tasks: Support homeowners by coordinating solutions for their concerns and ensuring effective communication.
- Company: Join Persimmon Homes, a leading UK housebuilder with a commitment to quality and customer satisfaction.
- Benefits: Enjoy competitive salary, hybrid working, life cover, pension, and exclusive employee discounts.
- Why this job: Make a real difference in people's lives while building a rewarding career in customer care.
- Qualifications: Customer care experience preferred; strong communication and problem-solving skills are essential.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Location: Persimmon Homes North Midlands
Location: Persimmon Homes South Midlands
Contract Type: Permanent Full Time
Closing Date: 22 October 2025
Salary: Competitive salary & package
Specific Hours: 37.5
Customer Care Coordinator
Job Title: Customer Care Coordinator
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as aCustomer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
We’re one of the UK’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year.
At Persimmon, we don’t just build homes — we build careers. When you join us as a Customer Care Coordinator, you’ll benefit from:
- Bonus
- Hybrid Working
- 5* housebuilder – Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
What you’ll do as a Customer Care Coordinator
- Providing an effective support function to our homeowners
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group\’s HS&E Policy and ensure compliance throughout team
What experience do I need?
- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided
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Customer Care Coordinator employer: Persimmon plc.
Contact Detail:
Persimmon plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Persimmon Homes on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care. We should also think of examples from our past experiences that showcase our problem-solving skills and attention to detail.
✨Tip Number 3
Show off your enthusiasm for the role! When we get the chance to speak with the hiring team, let them know why we’re excited about being a Customer Care Coordinator at Persimmon Homes.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our genuine interest in the position.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Coordinator role. Highlight any relevant experience in customer care or the housing industry, and don’t forget to showcase your communication skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Persimmon Homes and how your skills align with the role. Keep it concise but engaging – we want to see your personality!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love proactive problem solvers, so share specific instances where you’ve made a difference in customer care.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll be able to keep track of your application easily. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Persimmon plc.
✨Know the Company Inside Out
Before your interview, take some time to research Persimmon Homes. Understand their values, recent projects, and what sets them apart in the housing industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Care Skills
As a Customer Care Coordinator, your ability to communicate effectively is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you had to remain calm and focused while addressing customer concerns. Highlight how you approached these challenges and the positive outcomes that resulted.
✨Be Ready for IT Questions
Since the role requires IT literacy, brush up on your knowledge of Word, Excel, and Outlook. Be prepared to discuss how you've used these tools in previous roles. If you have any experience with COINS, even if it's minimal, mention it as it shows your willingness to learn and adapt.
