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- Tasks: Support homeowners by coordinating solutions to their issues and ensuring effective communication.
- Company: Join Persimmon Homes, a leading UK housebuilder with a commitment to quality and customer satisfaction.
- Benefits: Enjoy hybrid working, bonuses, life cover, and access to exclusive employee discounts.
- Why this job: Be part of a team that values your growth and celebrates your success in a meaningful role.
- Qualifications: Customer care experience and strong communication skills are essential; housing industry knowledge is a plus.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinatorand step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
We’re one of the UK’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year.
At Persimmon, we don’t just build homes — we build careers. When you join us as a Customer Care Coordinator, you’ll benefit from:
- Bonus
- Hybrid Working
- 5* housebuilder – Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
What you’ll do as a Customer Care Coordinator
- Providing an effective support function to our homeowners
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group\’s HS&E Policy and ensure compliance throughout team
What experience do I need?
- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided
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Customer Care Coordinator employer: Persimmon plc.
Contact Detail:
Persimmon plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Persimmon Homes. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences relate to the Customer Care Coordinator role. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, this role is all about effective communication with customers and teams, so let that personality of yours come through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Persimmon Homes family.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your relevant experience in customer care and any skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role is all about effective communication, don’t shy away from showcasing your excellent communication skills in your application. Use clear and concise language, and maybe even share a brief example of how you've successfully handled customer queries in the past.
Be Detail-Oriented: Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Persimmon Homes!
How to prepare for a job interview at Persimmon plc.
✨Know the Company Inside Out
Before your interview, take some time to research Persimmon Homes. Understand their values, recent projects, and what sets them apart in the housing industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Care Skills
Since the role is all about customer care, prepare specific examples from your past experiences where you successfully resolved customer issues. Highlight your communication skills and how you maintained professionalism under pressure. This will demonstrate that you’re the right fit for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer care. Practice responding to scenarios where you need to coordinate between customers and maintenance teams. This will show your problem-solving abilities and how you handle real-life challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
