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For Companies At a Glance
- Tasks: Support homeowners by coordinating solutions and ensuring effective communication.
- Company: Join Persimmon Homes, a top-rated housebuilder with a focus on quality and customer satisfaction.
- Benefits: Enjoy bonuses, life cover, pension contributions, and exclusive employee discounts.
- Why this job: Make a real impact in a role where your success is celebrated and growth is supported.
- Qualifications: Customer care experience and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
We are excited to be recruiting for a Customer Care Coordinator to join our team. This role reports into the Customer Care Manager. The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
Primary Responsibilities:
- Providing an effective support function to our homeowners
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
What experience do I need?
- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided
Customer Care Coordinator in Bath employer: Persimmon plc.
Contact Detail:
Persimmon plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Bath
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Care Coordinator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching Persimmon Homes and understanding their values. Be ready to discuss how your previous customer care experience aligns with their commitment to quality and customer satisfaction.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and various departments, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends to sharpen your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Persimmon Homes.
We think you need these skills to ace Customer Care Coordinator in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Coordinator role. Highlight any relevant experience in customer care and showcase your communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Persimmon Homes and how your skills align with the role. Let us know what makes you the perfect fit for our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can stay calm under pressure and find solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Persimmon plc.
✨Know Your Stuff
Before the interview, make sure you understand what Persimmon Homes is all about. Familiarise yourself with their values, especially around customer care and quality. This will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or coordinated with different teams. This will demonstrate your ability to handle the responsibilities of the role.
✨Stay Calm Under Pressure
Expect questions that assess how you handle stressful situations. Think of specific instances where you remained calm and solved problems efficiently. This will highlight your proactive problem-solving skills, which are crucial for this position.
✨Get Tech-Savvy
Brush up on your IT skills, especially with Word, Excel, and Outlook. If you have any experience with COINS, mention it! Even if you don’t, showing a willingness to learn new systems can set you apart as a candidate who’s ready to adapt.
