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- Tasks: Support homeowners by coordinating solutions to their issues and ensuring effective communication.
- Company: Join a dynamic team in the housing and construction industry.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive environment.
- Why this job: Make a real difference in customers' lives while enhancing your problem-solving abilities.
- Qualifications: Customer care experience and strong communication skills are essential.
- Other info: Opportunity for growth and training in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
Location: Swansea, SA4 9HJ
What is the role?
The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
What you'll do as a Customer Care Coordinator:
- Providing an effective support function to our homeowners
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
- Carrying out general administration duties
What experience do I need?
- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided
Customer Care Coordinator in Swansea employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Swansea
✨Tip Number 1
Network like a pro! Reach out to people in the housing and construction industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers and various departments, try role-playing scenarios with friends or family. This will help you feel more confident when discussing your experience during interviews.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've handled customer issues in the past. Be ready to discuss how you remained calm under pressure and what steps you took to resolve the situation.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the Customer Care Coordinator role right from the start.
We think you need these skills to ace Customer Care Coordinator in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your previous customer care experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since communication is key in this role, don’t shy away from showcasing your excellent communication skills in your application. Use clear and concise language, and maybe even share a brief example of how you've effectively communicated with customers in the past.
Be Detail-Oriented: Attention to detail is crucial for logging customer information accurately. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Persimmon Homes
✨Know the Role Inside Out
Make sure you understand the Customer Care Coordinator role thoroughly. Familiarise yourself with the key responsibilities, like communicating with customers and coordinating appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you resolved customer issues or worked with different departments to achieve a goal. This will demonstrate your ability to handle the responsibilities outlined in the job description.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Prepare a couple of scenarios where you successfully resolved a customer issue or managed a difficult situation. This will highlight your proactive approach and ability to stay calm under pressure.
✨Brush Up on IT Skills
Since being IT literate is important for this role, make sure you're comfortable with Word, Excel, and Outlook. If you have any experience with COINS, mention it! Even if you haven't used it before, showing a willingness to learn new systems can set you apart from other candidates.
