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- Tasks: Join our Customer Care Team to deliver high-quality maintenance works for new homeowners.
- Company: Persimmon Homes is a leading UK house builder, delivering around 10,000 homes annually.
- Benefits: Enjoy competitive salary, contributory pension, life cover, healthcare, and bonus opportunities.
- Why this job: This role offers growth, skill development, and a chance to make a real impact in communities.
- Qualifications: Experience in homeowner maintenance, painting, joinery, and excellent customer service skills required.
- Other info: Full UK driving license and current CSCS card are essential; training and career paths provided.
The predicted salary is between 30000 - 42000 £ per year.
From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.
We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.
We’re looking for people like you, and this could be your opportunity to start Building Your New Possible.
What is the role?
This is an exciting opportunity to join the Customer Care Team. The role typically reports to the Head of Customer Care.
The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, providing maintaining high standards of customer experience.
The role will include:
- Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA’s.
- Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
- Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identify all contra-charging opportunities.
- Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
- Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
- Comply with responsibilities as defined in the Group\’s HS&E Policy and ensure compliance throughout team
What experience, qualifications and skills are we looking for?
- Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools
- Painting and Joinery experience is required
- PASMA certificate is advantageous
- Excellent customer service skills
- Conversant with Microsoft Office
- Current CSCS Card (Construction Skills Certification Scheme)
- First Aid qualification would be advantageous
- Full UK Driving Licence is required
What’s in it for you?
The Salary & Benefits package
- Salary competitive (DOE)
- Contributory pension
- Life cover
- Healthcare
- Bonus
When you join us, the future is yours to explore. You can realise your full potential through industry-leading training and clearly signposted career paths. Persimmon is where hard graft and team spirit means real variety, satisfaction and rewards. A place where you can be at your best, and even go beyond what you thought you were capable of. If this sounds like the place for you, apply today and start Building Your New Possible.
Persimmon are Proud Sponsors of Team GB
No Agencies please – Persimmon will not accept speculative CVs as a means of introduction
Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination.
Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
If you have any questions about the job or application process please contact us at talentacquisition@persimmonhomes.com
Persimmon Homes | Multi-trade Operative employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Persimmon Homes | Multi-trade Operative
✨Tip Number 1
Familiarize yourself with the Persimmon Pledge and Customer Care Policies. Understanding these will help you align your approach to customer service with the company's values, which is crucial for a role focused on high-quality remedial works.
✨Tip Number 2
Highlight any relevant experience in homeowner maintenance, especially in painting and joinery. Be prepared to discuss specific projects where you've successfully managed similar tasks, as this will demonstrate your competency in the required skills.
✨Tip Number 3
Showcase your customer service skills during the interview. Prepare examples of how you've handled customer interactions in the past, particularly in challenging situations, to illustrate your ability to maintain high standards of customer experience.
✨Tip Number 4
If you have a CSCS card or any relevant certifications like PASMA or First Aid, make sure to mention them. These qualifications can set you apart from other candidates and show your commitment to safety and professionalism in the construction industry.
We think you need these skills to ace Persimmon Homes | Multi-trade Operative
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Multi-trade Operative position. Understand the key responsibilities and required skills, such as customer service and maintenance experience, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in homeowner maintenance, painting, joinery, and any relevant certifications like PASMA or First Aid. Make sure to provide specific examples of how you've successfully managed similar tasks in the past.
Showcase Customer Service Skills: Since the role involves providing high-quality customer care, include examples that demonstrate your excellent customer service skills. Mention situations where you resolved issues or improved customer satisfaction.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of Persimmon Homes. Use language from the job description to show that you align with their commitment to quality and customer care.
How to prepare for a job interview at Persimmon Homes
✨Showcase Your Skills
Make sure to highlight your experience in homeowner maintenance, especially in painting and joinery. Be prepared to discuss specific projects where you demonstrated these skills.
✨Emphasize Customer Service
Since the role involves high-quality customer care, share examples of how you've provided excellent customer service in previous positions. This will show that you understand the importance of customer satisfaction.
✨Familiarize Yourself with Policies
Review Persimmon's Pledge and Customer Care Policies before the interview. Being knowledgeable about their standards will demonstrate your commitment to maintaining high-quality work.
✨Prepare for Technical Questions
Expect questions related to compliance with health and safety policies and your ability to manage workloads effectively. Brush up on relevant regulations and be ready to discuss how you prioritize tasks.
