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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage customer care operations.
- Company: Join Persimmon Homes, one of the UK's top housebuilders with a strong reputation.
- Benefits: Enjoy a competitive salary, health care, life cover, and exclusive employee discounts.
- Why this job: Make a real impact by enhancing customer experiences in a supportive environment.
- Qualifications: Customer service experience and team management skills are essential.
- Other info: Diverse workplace committed to your personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Norwich, NR7
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Office Manager and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
- We are one of the UK’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year.
- At Persimmon, we don’t just build homes — we build careers.
When you join us as a Customer Care Office Manager, you’ll benefit from:
- Competitive salary
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Health Care
- Life Cover & Contributory Pension
- Bonus
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
The purpose of the role is to work with customers to provide quality service and an excellent customer experience while managing the Customer Care department to achieve the promises identified in the Persimmon Homes pledge.
What you’ll do as a Customer Care Office Manager:
- Manage the department team effectively, including setting clear standards in the workplace, conducting professional development reviews and coaching and training of all team members to ensure employees achieve company KPIs and maintain NHBC Customer Satisfaction and company standards.
- Ensure correspondence to customers and customer defects are dealt with in a cost-effective, professional and timely manner, to ensure the Persimmon Pledge and Customer Care Policies and Procedures are adhered to.
- Responsible for identifying and resolving customer escalations (pre-complaint), as well as supporting the resolution of all formal complaints in accordance with company procedure.
- Attend site as and when required to meet with customers, the site team and the Customer Care Maintenance Operatives/Operations Manager.
- Work cohesively with other departments across the company (i.e., Construction, Sales, and Accounts) to ensure communication is optimal and the company achieves its KPIs.
- Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout the team.
What experience do I need?
- Customer Service experience is essential
- Experience of managing a team
- Excellent communication skills, both written and verbal
- Fully conversant with Microsoft Package, including Excel and Word
Customer Care Office Manager in Norwich employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Office Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Customer Care Office Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Persimmon Homes and understanding their values. Think about how your experience aligns with their commitment to customer satisfaction and team management. We want you to shine when you get that interview!
✨Tip Number 3
Practice your communication skills! As a Customer Care Office Manager, you’ll need to convey information clearly and effectively. Try mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you that dream job!
We think you need these skills to ace Customer Care Office Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Office Manager role. Highlight your customer service experience and any team management skills you have. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can contribute to our team. Keep it engaging and relevant to the role at Persimmon Homes.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors. We want to see your professionalism right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Persimmon Homes
✨Know the Company Inside Out
Before your interview, take some time to research Persimmon Homes. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Care Office Manager, your ability to manage customer relationships is key. Prepare specific examples from your past experiences where you successfully resolved customer issues or improved service quality. This will demonstrate your capability to uphold the Persimmon Pledge.
✨Prepare for Team Management Questions
Expect questions about team management and development. Think of instances where you've set clear standards, conducted reviews, or coached team members. Highlight how these experiences align with the role's requirements to manage and motivate a team effectively.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your verbal and written communication skills, ensuring you can convey your ideas effectively during the actual interview.