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For Companies At a Glance
- Tasks: Support homeowners by coordinating solutions for their concerns and ensuring effective communication.
- Company: Join Persimmon Homes, a leading UK housebuilder with a commitment to quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, health care, life cover, pension, and exclusive employee discounts.
- Why this job: Make a real difference in people's lives while building a rewarding career in a supportive environment.
- Qualifications: Customer care experience and strong communication skills are essential; housing industry knowledge is a plus.
- Other info: Dynamic role with opportunities for growth and development in a diverse and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Location: Malmesbury SN16 9JR
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
- We are one of the UK’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year.
- At Persimmon, we don’t just build homes — we build careers.
When you join us as a Customer Care Coordinator, you’ll benefit from:
- Competitive salary
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Health Care Life Cover & Contributory Pension
- Bonus
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
What you’ll do as a Customer Care Coordinator:
- Providing an effective support function to our homeowners
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
- Carrying out general administration duties
What experience do I need?
- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided
Customer Care Coordinator in Malmesbury employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Malmesbury
✨Tip Number 1
Network like a pro! Reach out to people in the housing and construction industry, especially those who work at Persimmon Homes. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care. Think about how you’d handle tricky situations and be ready to share examples from your past experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews or networking events, be clear and concise when discussing your experiences. Remember, as a Customer Care Coordinator, effective communication is key to success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Persimmon Homes.
We think you need these skills to ace Customer Care Coordinator in Malmesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer care roles or relevant experience in the housing or construction industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Customer Care Coordinator role and how your background makes you a perfect fit. Keep it professional but let your personality come through — we love a bit of character!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and structure your information logically. This will show us that you can handle the communication demands of the job.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to us. Plus, you’ll get to explore more about what we do and our company culture!
How to prepare for a job interview at Persimmon Homes
✨Know the Company Inside Out
Before your interview, take some time to research Persimmon Homes. Understand their values, recent projects, and what sets them apart in the housing industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or coordinated with different teams. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of specific instances where you successfully navigated challenges and be ready to discuss your thought process and the outcomes.
✨Be Ready for IT Questions
Since the role requires IT literacy, brush up on your knowledge of Word, Excel, and Outlook. Be prepared to discuss how you've used these tools in previous roles, and if you have any experience with COINS, make sure to mention it!
