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- Tasks: Lead a team to deliver top-notch customer care and resolve issues effectively.
- Company: Join Persimmon Homes, a leading 5-star housebuilder with a focus on quality.
- Benefits: Enjoy a competitive salary, company car, health care, and exclusive employee discounts.
- Why this job: Make a real impact in customer satisfaction while building your career.
- Qualifications: Customer service and trade experience, plus strong communication skills required.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Perth, PH1
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Operations Manager and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes? At Persimmon, we don't just build homes — we build careers. When you join us as a Customer Care Operations Manager, you'll benefit from:
- Competitive salary
- Company Car or Car Allowance
- 5 * housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Health Care
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role? The purpose of the role is to manage the Customer Care Maintenance Operatives, delivering excellent customer satisfaction in accordance with Company Guidelines, Group Standards and Procedures for Customer Care.
Primary Responsibilities:
- Managing the department team effectively, including setting clear standards in the workplace, monitoring performance and coaching and training of all team members to ensure employees achieve company KPIs and maintain NHBC Customer Satisfaction and company standards.
- Diagnosing complex defects, being responsible for the remedial strategy and overseeing the works related to formal complaints in accordance with Company Standards.
- Being responsible for identifying and resolving customer escalations (pre-complaint), as well as supporting the resolution of all formal complaints in accordance with company procedure.
- Attending site as and when required to meet with customers, the site team and the Customer Care Maintenance Operatives.
- Managing all NHBC / Premier / LABC resolutions and claims, working closely with the Customer Care department.
- Working cohesively with contractors and Customer Care colleagues as well as other departments across the company (i.e., Construction, Sales, and Accounts) to ensure communication is optimal and the company achieves its KPIs.
- Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout the team.
What experience do I need?
- Customer Service experience is essential
- Trade related experience is essential
- Experience of managing a team
- Excellent communication skills, both written and verbal
- Fully conversant with Microsoft Package, including Excel and Word
- CSCS Card (Preferable)
Temporary Customer Care Manager in Letham employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Care Manager in Letham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Customer Care Operations Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend doing mock interviews with friends or family to build your confidence and refine your answers. Remember, it’s all about showcasing your experience and how you can bring value to Persimmon Homes!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Temporary Customer Care Manager in Letham
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing your application, make sure to read the job description carefully. It’s important to understand what Persimmon Homes is looking for in a Customer Care Operations Manager so you can tailor your CV and cover letter accordingly.
Showcase Your Relevant Experience: When crafting your application, highlight your customer service and trade-related experience. We want to see how your background aligns with the role, so don’t be shy about sharing specific examples of your past achievements!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Use clear language and avoid jargon. Let your personality shine through, but ensure it matches the professional standards expected at Persimmon Homes.
Apply Through Our Website: Once you’ve polished your CV and cover letter, head over to our website to submit your application. This way, you’ll ensure it reaches us directly and you won’t miss out on this fantastic opportunity!
How to prepare for a job interview at Persimmon Homes
✨Know Your Customer Care Stuff
Make sure you brush up on your customer service experience and trade knowledge. Be ready to share specific examples of how you've managed teams and resolved customer issues in the past. This will show that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Think about how you can demonstrate your verbal and written skills during the interview. Maybe prepare a few questions to ask them too – it shows you're engaged!
✨Familiarise Yourself with Company Values
Persimmon Homes values diversity, inclusion, and employee development. Research their company culture and think about how your personal values align with theirs. This will help you connect with the interviewers and show that you’re a good fit for their team.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, like managing escalated complaints or working with contractors. Prepare some scenarios from your past experiences where you successfully navigated similar challenges. This will help you stand out as a candidate who can deliver results.