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For Companies At a Glance
- Tasks: Support homeowners and ensure smooth communication throughout their aftercare journey.
- Company: Join a dynamic team dedicated to outstanding customer service.
- Benefits: Full training provided, with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives by solving their issues.
- Qualifications: Experience in customer-facing roles and strong communication skills.
- Other info: Fast-paced environment where your passion for service truly matters.
The predicted salary is between 30000 - 42000 £ per year.
Location: Lancaster, LA1
What Is the Role?
Be the voice of support. Make every customer interaction count. We are on the lookout for customer-focused, solution-driven professionals to join our growing team and help us deliver an outstanding aftercare experience. You do not need housing or construction experience; we are looking for customer-centric people with a genuine passion for service. Full training will be provided.
As a Customer Care Coordinator, you will be at the heart of the customer journey, turning issues into solutions and ensuring every homeowner feels heard and supported. You will work closely with site managers, operatives, and contractors to keep communication clear and resolutions on track. You will log issues, coordinate resources, and make sure everything runs smoothly, all while making a real difference to how our customers experience their new home.
What You Will Be Doing:
- Supporting homeowners throughout their aftercare journey
- Handling defect queries clearly, promptly, and professionally
- Liaising with internal teams (Construction, Sales, Surveying, Technical) to ensure smooth communication
- Logging issues, raising work orders, and tracking progress to completion
- Providing general admin support to keep operations running efficiently
What We Are Looking For:
- Experience in a fast-paced, customer-facing role
- A confident communicator with strong attention to detail
- Calm under pressure, with a proactive approach to problem-solving
- Comfortable using Outlook, Excel, Word, and internal systems
- Most importantly, someone who is genuinely passionate about delivering great service
Customer Service Coordinator in Halton employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Halton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your customer service skills and passion for helping others.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to chat about how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team and making a difference in customer care.
We think you need these skills to ace Customer Service Coordinator in Halton
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your genuine passion for customer service shine through. We want to see how you’ve made a difference in previous roles and how you can bring that same energy to our team.
Tailor Your Experience: Make sure to highlight any relevant experience in fast-paced, customer-facing roles. Even if you don’t have housing or construction experience, we’re interested in how your skills can translate into this role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate strong attention to detail, so make sure your writing is professional and free of errors. This is your chance to show us how you communicate!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Persimmon Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Coordinator role. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you articulate your fit for the position and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you've excelled in customer service. Think about times when you turned a negative situation into a positive one. This will demonstrate your problem-solving abilities and your passion for delivering great service, which is crucial for this role.
✨Practice Clear Communication
As a Customer Care Coordinator, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions confidently.
✨Be Ready to Discuss Teamwork
Since you'll be liaising with various internal teams, be prepared to discuss your experience working collaboratively. Think of examples where you successfully coordinated with others to achieve a common goal. This will highlight your ability to work well in a team-oriented environment.
