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For Companies At a Glance
- Tasks: Engage with customers and coordinate resolutions for their aftercare needs.
- Company: Join Persimmon Homes, a top-rated housebuilder known for quality and customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, life cover, pension, and exclusive employee discounts.
- Why this job: Be part of a supportive team where your contributions make a real impact on customer experiences.
- Qualifications: Customer care experience is essential; housing or construction background is a plus but not required.
- Other info: We're committed to diversity and empowering your personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Customer Care Coordinator
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
Location: Lancaster, LA1
What Is the Role?
Be the voice of support. Make every customer interaction count.
We\’re on the lookout for customer-focused, solution-driven professionals to join our growing team and help us deliver an outstanding aftercare experience.
You xiskglj don\’t need housing or construction experience, we\’re looking for customer-centric people with a …
Customer Service Coordinator employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the housing and construction industry, even if you don't have direct experience. Understanding common terminology and processes can help you communicate more effectively with colleagues and customers.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will help you prepare for real-life interactions with customers and internal teams, ensuring you can handle inquiries and issues professionally.
✨Tip Number 3
Develop a proactive mindset by thinking of potential customer concerns and how you would address them. This will demonstrate your problem-solving abilities during interviews and show that you're ready to take initiative.
✨Tip Number 4
Get comfortable with Microsoft Office tools, especially Excel and Outlook. Being proficient in these applications will not only help you in the role but also impress your interviewers with your technical skills.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fast-paced environments. Use specific examples that demonstrate your communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care. Mention why you are interested in the role at Persimmon Homes and how your skills align with their values of quality and customer satisfaction.
Highlight Relevant Skills: In your application, emphasise your ability to stay calm under pressure and your proactive problem-solving approach. These traits are crucial for a Customer Care Coordinator.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Persimmon Homes
✨Showcase Your Customer Focus
Make sure to highlight your customer service experience during the interview. Share specific examples of how you've successfully handled customer concerns in the past, demonstrating your ability to provide a proactive and responsive service.
✨Communicate Clearly and Professionally
Since the role involves a lot of communication, practice articulating your thoughts clearly. Use professional language and ensure you listen actively to any questions or concerns raised by the interviewer.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet and resolve issues quickly. This will show your potential employer that you can stay calm under pressure and find effective solutions.
✨Familiarise Yourself with the Company
Research Persimmon Homes and understand their values, especially regarding customer satisfaction and diversity. Being knowledgeable about the company will help you tailor your responses and show genuine interest in the role.
