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For Companies At a Glance
- Tasks: Support homeowners and ensure a top-notch customer experience in a dynamic environment.
- Company: Join Persimmon Homes, a leading 5* housebuilder known for quality and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonuses, life cover, pension, and exclusive employee discounts.
- Why this job: Make a real impact by enhancing customer care and communication in the housing industry.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Be part of a diverse team committed to your growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Lancaster, LA1
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
- Competitive salary
- Bonus
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Employee Benefits Platform giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
We are looking for customer focused professionals to join our growing team as we look to enhance our dedicated customer experience. The Customer Care Coordinator will play a key role in delivering a proactive and responsive customer experience. This role involves engaging with customers, site managers, maintenance operatives, and contractors to encourage clear communication about any concerns. The Coordinator will carefully log all reported issues in our internal systems and work efficiently to arrange timely resolutions by coordinating appointments, labour, and materials.
The role will include:
- Provide effective support to homeowners throughout their aftercare journey
- Ensure all communication with customers regarding defects is handled professionally, promptly, and in line with Customer Care policies and procedures
- Collaborate with internal departments (e.g., Construction, Sales, Surveying, Technical) to support efficient communication and contribute to meeting company KPIs
- Respond to incoming homeowner enquiries in accordance with company guidelines
- Issue work orders to maintenance operatives and subcontractors, and monitor progress through to satisfactory completion
- Adhere to responsibilities set out in the Group's Health, Safety & Environmental Policy and ensure team-wide compliance
- Perform general administrative duties as required
What we need from you?
- Proven experience in Customer Care within a fast-paced, high-volume environment
- Experience in the housing or construction industry is NOT essential. We want customer centric people
- Excellent communication skills and strong attention to detail when capturing and logging customer information
- Ability to stay calm and focused under pressure, with a proactive approach to problem-solving
- Proficient in IT, with good working knowledge of Microsoft Word, Excel, and Outlook
Locations
Customer Service Coordinator employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the housing or construction industry. A personal recommendation can go a long way in landing that Customer Care Coordinator role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service scenarios. Think about how you would handle specific situations and be ready to share your experiences. We want you to shine!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, as a Customer Care Coordinator, effective communication is key to success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Care Coordinator role. Highlight any customer service experience and show us how you’ve handled challenges in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer care and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to showcase your ability to engage with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Persimmon Homes
✨Know the Company Inside Out
Before your interview, take some time to research Persimmon Homes. Understand their values, recent projects, and what sets them apart in the housing industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Care Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or improved customer satisfaction. Be ready to discuss how you can bring that same proactive approach to the role of Customer Care Coordinator.
✨Practice Clear Communication
As a Customer Care Coordinator, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to stay calm under pressure and solve problems efficiently. Be prepared to share these stories during your interview, as they will illustrate your ability to handle the fast-paced environment that comes with the role.
