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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage customer care operations.
- Company: Join Persimmon Homes, one of the UK's top housebuilders with a strong reputation.
- Benefits: Enjoy competitive salary, bonuses, hybrid working, and great employee perks.
- Why this job: Make a real difference in customer satisfaction while building your career.
- Qualifications: Customer service experience and team management skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Title: Customer Care Office Manager
Location: (Initial Assignment)
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Office Manager and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
We\’re one of the UK\’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, We Don\’t Just Build Homes — We Build Careers. When You Join Us As a Customer Care Office Manager, You\’ll Benefit From
- Competitive salary
- Bonus
- Car Allowance or Company Car
- Hybrid Working
- 5* housebuilder – Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Healthcare
- Life Cover & Contributory Pension
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
What is the role?
The purpose of the role is to work with customers to provide quality service and an excellent customer experience while managing the Customer Care department to achieve the promises identified in the Persimmon Homes pledge.
What you\’ll Do As a Customer Care Office Manager
- Manage the department team effectively, including setting clear standards in the workplace, conducting professional development reviews and coaching and training of all team members to ensure employees achieve company KPIs and maintain NHBC Customer Satisfaction and company standards.
- Ensure correspondence to customers and customer defects are dealt with in a cost-effective, professional and timely manner, to ensure the Persimmon Pledge and Customer Care Policies and Procedures are adhered to
- Responsible for identifying and resolving customer escalations (pre-complaint), as well as supporting the resolution of all formal complaints in accordance with company procedure
- Attend site as and when required to meet with customers, the site team and the Customer Care Maintenance Operatives/Operations Manager.
- Work cohesively with other departments across the company (i.e., Construction, Sales, and Accounts) to ensure communication is optimal and the company achieves its KPIs
- Comply with responsibilities as defined in the Group\’s HS&E Policy and ensure compliance throughout team
What experience do I need?
- Customer Service experience is essential
- Experience of managing a team
- Excellent communication skills, both written and verbal
- Fully conversant with Microsoft Package, including Excel and Word
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Customer Care Office Manager employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Customer Care Office Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Persimmon Homes thoroughly. Understand their values, recent projects, and customer care approach. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions related to customer service and team management. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing that Customer Care Office Manager position at Persimmon Homes.
We think you need these skills to ace Customer Care Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Office Manager role. Highlight your customer service experience and any team management skills you have. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role at Persimmon Homes. Share specific examples of how you've provided excellent customer service and managed teams effectively.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Persimmon Homes
✨Know the Company Inside Out
Before your interview, take some time to research Persimmon Homes. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Care Office Manager, your ability to manage customer relationships is crucial. Prepare specific examples from your past experiences where you successfully resolved customer issues or improved service quality. This will demonstrate your capability to uphold the Persimmon Pledge.
✨Prepare for Team Management Questions
Expect questions about team management and development. Think of instances where you've led a team, set clear standards, or conducted training sessions. Highlight how you’ve motivated your team to achieve KPIs and maintain high customer satisfaction.
✨Practice Effective Communication
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as professional and approachable.