Customer Care Office Manager

Job Title: Customer Care Office Manager Location: Midlands Office (Occasional site visits may be required) Looking for a career where your ambition meets real opportunity?
Join Persimmon Homes as a Customer Care Office Manager
and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We\’re one of the
UK\’s largest and most established
housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don\’t just build homes — we build careers. When you join us as a Customer Care Office Manager, you\’ll benefit from: Competitive salary Company car/Car allowance 5* housebuilder –
Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Health Care Life Cover & Contributory Pension Bonus Employee Benefits Platform
– giving you access to high-street discounts, wellbeing support, and more Committed to
diversity, inclusion, and empowering your development What is the role? The purpose of the role is to work with customers to provide quality service and an excellent customer experience while managing the Customer Care department to achieve the promises identified in the Persimmon Homes pledge. What you\’ll do as a Customer Care Office Manager Manage the department team effectively, including setting clear standards in the workplace, conducting professional development reviews and coaching and training of all team members to ensure employees achieve company KPIs and maintain NHBC Customer Satisfaction and company standards. Ensure correspondence to customers and customer defects are dealt with in a cost-effective, professional and timely manner, to ensure the Persimmon Pledge and Customer Care Policies and Procedures are adhered to Responsible for identifying and resolving customer escalations (pre-complaint), as well as supporting the resolution of all formal complaints in accordance with company procedure Attend site as and when required to meet with customers, the site team and the Customer Care Maintenance Operatives/Operations Manager. Work cohesively with other departments across the company (i.e., Construction, Sales, and Accounts) to ensure communication is optimal and the company achieves its KPIs Comply with responsibilities as defined in the Group\’s HS&E Policy and ensure compliance throughout team What experience do I need? Customer Service experience is essential Experience of managing a team Excellent communication skills, both written and verbal Fully conversant with Microsoft Package, including Excel and Word
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