Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to manage customer queries and enhance service efficiency.
- Company: A top construction company with a focus on customer satisfaction.
- Benefits: Competitive salary, company car, health care, and more.
- Why this job: Elevate customer service standards while developing your leadership skills.
- Qualifications: Strong customer service experience and team management skills required.
- Other info: Join a dynamic team in Swansea with great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading construction company is seeking a Customer Care Manager for their Customer Care Team in Swansea. This role involves managing customer queries, ensuring compliance with standards, and tracking departmental budgets.
The ideal candidate will have strong customer service experience, team management skills, and be proficient in Microsoft Office.
In return, the company offers a competitive salary and benefits package including a company car and health care.
Customer Care Manager — Lead Teams, Elevate Service & Efficiency employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager — Lead Teams, Elevate Service & Efficiency
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry or customer care field. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in customer care and team leadership. This can really set you apart from other candidates during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Customer Care Manager — Lead Teams, Elevate Service & Efficiency
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and team management skills. We want to see how your background aligns with the role of Customer Care Manager, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can elevate service and efficiency in our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Microsoft Office Skills: Since proficiency in Microsoft Office is key for this role, make sure to mention any specific tools or projects where you’ve used these skills effectively. We want to know how you can leverage these tools to track budgets and manage queries.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Persimmon Homes
✨Know Your Customer Care Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you've handled customer queries in the past, especially in challenging situations. This will show that you understand the core of what the role entails.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully led teams before. Think about specific instances where you motivated your team or improved efficiency. This will demonstrate your capability to manage and elevate service standards.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is a must, make sure you're comfortable discussing how you've used these tools in previous roles. Whether it's Excel for tracking budgets or Word for reporting, being able to speak confidently about your skills will set you apart.
✨Research the Company Culture
Take some time to learn about the construction company’s values and culture. Understanding their approach to customer care and how they operate can help you tailor your responses and show that you're a great fit for their team.
