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- Tasks: Lead a team to deliver top-notch customer care and manage queries efficiently.
- Company: Join a dynamic company focused on quality and customer satisfaction.
- Benefits: Competitive salary, company car, pension, health care, and bonuses.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Customer Care Manager to work within our Customer Care Team. This role typically reports to the Customer Care Director.
The purpose of the role is to effectively manage the completion of tasks required as a consequence of customer queries and to comply with the requirements of the Group Standards and Procedures for Customer Care.
The Role Will Include:
- Ensure the team answer all incoming calls swiftly and effectively, logging all issues on COINS to maintain the highest level of Customer Care.
- Responsible for tracking costs and contra-charging where applicable to maintain the departmental budget so that the region will minimise added expenditure.
- Managing records of inspection appointments - chasing any that are not appointed within timescales quickly and efficiently to co-ordinate with the team and maintain good customer relationships.
- Processing the booking of maintenance appointments, ordering materials and arranging for contractors to provide assistance on time to maintain healthy long term relationships.
- Reporting back quarterly on the overspends for management meetings and dealing with contractor queries in respect of monies withheld accurately so that forecasts can be amended sufficiently.
- Comply with responsibilities as defined in the Group's Health, Safety & Environment Policy and ensure compliance with the same throughout the team to promote safety in the way we build projects.
What experience, qualifications and skills are we looking for?
- Understanding of house building, quality control, building regulations, tolerances and problem solving.
- Customer Service experience is essential.
- Experience of managing a team.
- Excellent communication skills, both written and verbal.
- Fully conversant with Microsoft Package, including Excel and Word.
What's in it for you?
- Competitive Salary (DOE).
- Company Car/Car Allowance.
- Pension.
- Life Assurance.
- Bonus.
- Health Care.
Customer Care Manager employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Care Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've handled customer queries or managed a team effectively in previous roles. This will help you stand out and demonstrate that you’re the right fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Manager role. Highlight your experience in customer service and team management, and don’t forget to mention any relevant skills like problem-solving and communication.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Care Team. Share specific examples of how you've handled customer queries or managed a team effectively.
Showcase Relevant Experience: When filling out your application, be sure to showcase your understanding of house building and quality control. Mention any experience you have with building regulations and how you've successfully navigated similar challenges in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Persimmon Homes
✨Know Your Customer Care Basics
Make sure you brush up on your understanding of customer service principles, especially in the context of house building and quality control. Be ready to discuss how you've handled customer queries in the past and how you ensure compliance with standards.
✨Showcase Your Team Management Skills
Prepare examples that highlight your experience in managing a team effectively. Think about times when you’ve motivated your team or resolved conflicts, as this will demonstrate your leadership abilities and how you can maintain good customer relationships.
✨Be Ready with Data
Since the role involves tracking costs and managing budgets, come prepared with examples of how you've successfully managed financial aspects in previous roles. Familiarise yourself with basic budgeting concepts and be ready to discuss how you would handle overspends.
✨Communicate Clearly and Confidently
Practice your communication skills, both written and verbal. You might be asked to explain complex issues simply, so think about how you can convey your thoughts clearly. Remember, effective communication is key in customer care!
