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- Tasks: Support homeowners and ensure their satisfaction throughout their journey with Persimmon.
- Company: Join Persimmon Homes, a top-rated housebuilder known for quality and customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, life cover, pension, and exclusive employee discounts.
- Why this job: Be part of a supportive culture that values your growth and celebrates your success.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer care are essential.
- Other info: Full-time role based in Glasgow with training provided for necessary skills.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Customer Care Coordinator
Location: Glasgow, G33
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
We\’re one of the UK\’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year.
At Persimmon, we don\’t just build homes — we build careers. When you join us as Customer Care Coordinator, you\’ll benefit from:
- Competitive salary
- 5* housebuilder – Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Health Care
- Bonus
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
This is an exciting opportunity to join the customer care team as a Customer Care Coordinator. You will play a leading role in ensuring that our customers feel genuinely supported and cared for – coordinating the resolution of issues in their homes with speed, professionalism, and empathy. You will be the vital link between our customers, contractors, and internal teams, making sure that every step of the journey runs smoothly and meets our high service standards.
What you\’ll do as a Customer Care Coordinator
- Act as the first point of contact for homeowners, managing queries across phone, email and customer portals with professionalism and empathy.
- Take ownership of your portfolio, proactively communicating updates and diagnosing issues to ensure timely and effective resolutions.
- Log all customer interactions accurately in COINS and maintain clear records.
- Coordinate works by scheduling maintenance operatives and subcontractors\’ appointments and monitor progress through to completion while keeping customers informed throughout.
- Conduct courtesy calls to monitor satisfaction and deliver against agreed SLAs, aiming to exceed expectations.
- Build strong relationships with contractors and internal teams, liaising with specialists where required.
- Attend site visits when necessary to support customers and operational teams.
- Monitor activity against the Customer Care Timeline, ensuring compliance with the New Homes Quality Code and supporting continuous improvement, including HBF 5-star standards.
- Provide administrative support, including documentation, contra-charging and general office duties.
What experience do I need?
- Strong written and verbal communication skills, with the ability to build rapport and demonstrate empathy.
- Takes ownership of the full customer journey and is motivated to exceed satisfaction targets.
- Remains calm under pressure, with proactive problem-solving abilities.
- Highly organised, detail-oriented, and able to manage priorities in a fast-paced environment.
- IT literate, confident using Microsoft Word, Excel and Outlook, and comfortable learning new systems (COINS knowledge advantageous but not essential).
- A collaborative team player with resilience, flexibility and initiative.
- Full driving licence and access to a vehicle desirable for site visits.
Customer Care Coordinator employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with Persimmon Homes' values and mission. Understanding their commitment to customer satisfaction and quality will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your excellent communication skills and problem-solving abilities. Be ready to discuss specific situations where you successfully handled customer inquiries or resolved issues.
✨Tip Number 3
Research common customer care scenarios in the housing industry. Being knowledgeable about typical homeowner concerns can help you provide insightful answers during your interview, showing that you understand the role's challenges.
✨Tip Number 4
Network with current or former employees of Persimmon Homes on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Customer Care Coordinator role, which can give you an edge in your application.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Care Coordinator role. Emphasise your communication skills, customer care experience, and any administrative duties you've handled.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to work at Persimmon Homes. Mention specific examples of how you've successfully supported customers in the past.
Highlight Relevant Skills: In your application, clearly outline your IT literacy, particularly with Word, Excel, and Outlook. If you have experience with COINS or similar systems, be sure to mention it, even if it's not essential.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Persimmon Homes
✨Showcase Your Communication Skills
As a Customer Care Coordinator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully resolved customer issues or provided exceptional service.
✨Highlight Your Problem-Solving Abilities
This role requires the ability to remain calm under pressure and solve problems proactively. Think of specific instances where you faced challenges in customer service and how you overcame them. This will show your potential employer that you can handle the demands of the job.
✨Familiarise Yourself with the Company
Research Persimmon Homes and understand their values, mission, and the importance they place on customer satisfaction. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Prepare for Common Interview Questions
Anticipate questions related to customer care scenarios, such as how you would handle an unhappy customer or manage multiple inquiries at once. Practising your responses will help you feel more confident and articulate during the interview.