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For Companies At a Glance
- Tasks: Support homeowners by coordinating solutions for their concerns and ensuring effective communication.
- Company: Join Persimmon Homes, one of the UK's leading housebuilders with a strong reputation.
- Benefits: Enjoy a competitive salary, hybrid working, bonuses, and access to employee discounts.
- Why this job: Make a real difference in customers' lives while building a rewarding career.
- Qualifications: Customer care experience preferred; strong communication and problem-solving skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job Title: Customer Care Coordinator
Location: Thornaby, TS17
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
We’re one of the UK’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year.
At Persimmon, We Don’t Just Build Homes — We Build Careers. When You Join Us As a Customer Care Coordinator, You’ll Benefit From:
- Competitive salary
- Bonus
- Hybrid Working
- 5* housebuilder – Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
Role overview
The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
What you’ll do as a Customer Care Coordinator
- Providing an effective support function to our homeowners
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group’s HS&E Policy and ensure compliance throughout team
- Carrying out general administration duties
Experience and qualifications
- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- Excellent communication skills and attention to detail when capturing and logging customer information
- Ability to remain calm and focused in pressurised situations, with proactive problem solving skills
- IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided
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Customer Care Coordinator employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Persimmon Homes' values and how they align with your own. This will help you stand out and show that you're genuinely interested in being a Customer Care Coordinator.
✨Tip Number 3
Practice your communication skills! As a Customer Care Coordinator, you'll need to convey information clearly and professionally. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Persimmon Homes.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Coordinator role. Highlight any relevant experience in customer care or the housing industry, and don’t forget to showcase your communication skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Persimmon Homes and how your skills align with the role. Keep it professional but let your personality come through.
Showcase Problem-Solving Skills: In your application, give examples of how you've handled challenging situations in the past. We want to see your proactive problem-solving skills in action, especially in a busy environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Persimmon Homes
✨Know the Company Inside Out
Before your interview, take some time to research Persimmon Homes. Understand their values, recent projects, and what sets them apart in the housing industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Care Skills
As a Customer Care Coordinator, your ability to communicate effectively is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Abilities
In this role, you'll need to stay calm under pressure and tackle problems head-on. Think of specific instances where you faced challenges in a fast-paced environment and how you overcame them. Highlight your proactive approach to problem-solving during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the team dynamics, how success is measured for the Customer Care Coordinator, or what the training process looks like. Engaging with your interviewers can leave a lasting impression.
