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- Tasks: Provide high-quality maintenance and remedial works for new homes.
- Company: Join Persimmon Homes, a leading 5* housebuilder with a focus on quality.
- Benefits: Enjoy a competitive salary, life cover, pension, and exclusive discounts.
- Why this job: Make a real impact in customers' lives while building your career.
- Qualifications: Experience in maintenance, customer service skills, and a full UK driving licence required.
- Other info: Diverse and inclusive environment with opportunities for personal development.
The predicted salary is between 28800 - 43200 £ per year.
Location: North Midlands
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Maintenance Operative and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
- Competitive salary
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, maintaining high standards of customer experience.
Primary Responsibilities:
- Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLAs.
- Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
- Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identifying all contra-charging opportunities.
- Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
- Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
- Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout the team.
What experience do I need?
- Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools.
- Painting and Joinery experience is required.
- PASMA certificate is advantageous.
- Excellent customer service skills.
- Conversant with Microsoft Office.
- Current CSCS Card (Construction Skills Certification Scheme).
- First Aid qualification would be advantageous.
- Full UK Driving Licence is required.
Before submitting your application, please take a moment to review our privacy policy, which is available on our corporate website, detailing how we will process your personal data.
Maintenance Operative in Coventry employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Operative in Coventry
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the construction or maintenance industry. A personal recommendation can go a long way in landing that Maintenance Operative role.
✨Tip Number 2
Get your hands dirty! If you can, volunteer for local community projects or offer your skills to friends and family. This not only builds your experience but also shows potential employers your commitment to quality work and customer satisfaction.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for a customer, as this is key in the Maintenance Operative role. We want to see how you handle real-life situations!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the company culture at Persimmon Homes right there.
We think you need these skills to ace Maintenance Operative in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Maintenance Operative role. Highlight your painting and joinery experience, as well as any customer service skills you've got. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your commitment to high-quality work and customer satisfaction – that’s what we’re all about at Persimmon Homes!
Showcase Relevant Qualifications: If you’ve got a CSCS card or any relevant certifications like First Aid or PASMA, make sure to include them in your application. These qualifications can set you apart from other candidates and show us you’re serious about safety and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re keen on joining the Persimmon family!
How to prepare for a job interview at Persimmon Homes
✨Know Your Stuff
Make sure you brush up on your maintenance skills and knowledge. Familiarise yourself with common remedial works, tools, and techniques relevant to the role. Being able to discuss your experience in painting, joinery, and machine maintenance will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves interacting with homeowners, it's crucial to demonstrate your excellent customer service skills. Prepare examples of how you've handled customer queries or complaints in the past, highlighting your ability to maintain a positive experience even in challenging situations.
✨Be Ready for Practical Questions
Expect some practical questions during the interview. They might ask you how you would approach a specific maintenance issue or how you prioritise your workload. Think through scenarios beforehand so you can articulate your thought process clearly and confidently.
✨Understand the Company Culture
Research Persimmon Homes and their commitment to diversity, inclusion, and employee development. Be prepared to discuss how your values align with theirs and how you can contribute to their mission of delivering quality homes and outstanding customer satisfaction.
