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- Tasks: Provide high-quality maintenance and remedial works for new homes.
- Company: Join Persimmon Homes, a leading 5* housebuilder known for quality and customer satisfaction.
- Benefits: Enjoy competitive salary, life cover, pension, and access to exclusive discounts.
- Why this job: Be part of a supportive culture that values your growth and celebrates your success.
- Qualifications: Experience in homeowner maintenance, painting, joinery, and excellent customer service skills required.
- Other info: Full UK driving licence and CSCS card needed; First Aid qualification is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Maintenance Operative
Location: (Initial Assignment) Peterborough (PE2)
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Maintenance Operative and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
At Persimmon, we don\’t just build homes — we build careers. When you join us as a Maintenance Operative, you\’ll benefit from:
- Competitive salary
- 5* housebuilder – Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, providing maintaining high standards of customer experience.
Primary Responsibilities
- Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA\’s.
- Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
- Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identify all contra-charging opportunities.
- Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
- Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
- Comply with responsibilities as defined in the Group\’s HS&E Policy and ensure compliance throughout team
What experience do I need?
- Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools
- Painting and Joinery experience is required
- PASMA certificate is advantageous
- Excellent customer service skills
- Conversant with Microsoft Office
- Current CSCS Card (Construction Skills Certification Scheme)
- First Aid qualification would be advantageous
- Full UK Driving Licence is required
Before submitting your application, please take a moment to review our privacy policy, which is available on our corporate website, which will detail how we will process your personal data.
Maintenance Operative in Peterborough employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Operative in Peterborough
✨Tip Number 1
Familiarise yourself with the Persimmon Pledge and Customer Care Policies. Understanding these will help you align your approach to customer service with their expectations, showcasing your commitment to quality.
✨Tip Number 2
Highlight any relevant experience in maintenance, especially in painting and joinery. Be ready to discuss specific projects or tasks where you've demonstrated these skills during the interview.
✨Tip Number 3
Prepare to talk about your experience with managing workloads and prioritising tasks. Use examples from previous roles to illustrate how you effectively completed high-quality work under pressure.
✨Tip Number 4
Brush up on your knowledge of health and safety regulations, as compliance is crucial in this role. Being able to discuss how you ensure safety in your work will demonstrate your professionalism and reliability.
We think you need these skills to ace Maintenance Operative in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance, painting, and joinery. Include any certifications like PASMA and your CSCS card to stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to manage workloads effectively. Mention your commitment to high-quality work and compliance with policies.
Highlight Relevant Experience: In your application, emphasise your hands-on experience with homeowner maintenance and any specific projects that demonstrate your skills in defect resolution and customer care.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Persimmon Homes
✨Showcase Your Technical Skills
Make sure to highlight your experience with homeowner maintenance, especially in painting and joinery. Be prepared to discuss specific projects where you successfully completed remedial works, as this will demonstrate your competence in the role.
✨Emphasise Customer Service
Since the role involves direct interaction with customers, it's crucial to showcase your excellent customer service skills. Share examples of how you've handled customer queries or complaints in the past, ensuring you convey your commitment to high standards of customer experience.
✨Familiarise Yourself with Company Policies
Before the interview, take some time to understand Persimmon Homes' Pledge and Customer Care Policies. Being knowledgeable about their standards will show that you're serious about aligning with their values and can help you answer questions more effectively.
✨Prepare for Practical Questions
Expect to be asked practical questions related to maintenance tasks and problem-solving scenarios. Think through how you would approach common issues you might face on the job, and be ready to explain your thought process clearly.
