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- Tasks: Lead a team to deliver exceptional customer service and manage customer care operations.
- Company: Join Persimmon Homes, one of the UK's top housebuilders with a strong reputation.
- Benefits: Enjoy competitive salary, bonuses, hybrid working, and great employee perks.
- Why this job: Make a real difference in customer experiences while building your career.
- Qualifications: Customer service experience and team management skills are essential.
- Other info: Be part of a diverse team committed to your professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Customer Care Office Manager
Location: (Initial Assignment)
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Office Manager and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
We\’re one of the UK\’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year.
At Persimmon, we don\’t just build homes — we build careers. When you join us as a Customer Care Office Manager, you\’ll benefit from:
- Competitive salary
- Bonus
- Car Allowance or Company Car
- Hybrid Working
- 5* housebuilder – Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Healthcare
- Life Cover & Contributory Pension
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
The purpose of the role is to work with customers to provide quality service and an excellent customer experience while managing the Customer Care department to achieve the promises identified in the Persimmon Homes pledge.
What you\’ll do as a Customer Care Office Manager
- Manage the department team effectively, including setting clear standards in the workplace, conducting professional development reviews and coaching and training of all team members to ensure employees achieve company KPIs and maintain NHBC Customer Satisfaction and company standards.
- Ensure correspondence to customers and customer defects are dealt with in a cost-effective, professional and timely manner, to ensure the Persimmon Pledge and Customer Care Policies and Procedures are adhered to
- Responsible for identifying and resolving customer escalations (pre-complaint), as well as supporting the resolution of all formal complaints in accordance with company procedure
- Attend site as and when required to meet with customers, the site team and the Customer Care Maintenance Operatives/Operations Manager.
- Work cohesively with other departments across the company (i.e., Construction, Sales, and Accounts) to ensure communication is optimal and the company achieves its KPIs
- Comply with responsibilities as defined in the Group\’s HS&E Policy and ensure compliance throughout team
What experience do I need?
- Customer Service experience is essential
- Experience of managing a team
- Excellent communication skills, both written and verbal
- Fully conversant with Microsoft Package, including Excel and Word
Customer Care Office Manager in Leicester employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Office Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Persimmon Homes. You never know who might give you the inside scoop or even refer you for the role!
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Care Office Managers. Think about your past experiences and how they align with the role. We want you to showcase your skills and passion for customer service!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on articulating how your management style can help achieve KPIs and enhance customer satisfaction at Persimmon Homes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Persimmon Homes!
We think you need these skills to ace Customer Care Office Manager in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Office Manager role. Highlight your customer service experience and any team management skills you have. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can contribute to our team. Keep it engaging and relevant to the role at Persimmon Homes.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Persimmon Homes
✨Know the Company Inside Out
Before your interview, take some time to research Persimmon Homes. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Care Office Manager, your ability to manage customer relationships is key. Prepare specific examples from your past experiences where you successfully resolved customer issues or improved service quality. This will demonstrate your capability to uphold the Persimmon Pledge.
✨Prepare for Team Management Questions
Expect questions about team management and development. Think of instances where you've coached or trained team members, set clear standards, or handled escalations. Highlight your leadership style and how it aligns with fostering a positive work environment.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you're conveying your ideas effectively.
