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For Companies At a Glance
- Tasks: Support homeowners by addressing their concerns and coordinating solutions efficiently.
- Company: Join Persimmon Homes, a leading 5* housebuilder known for quality and customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, life cover, pension, and exclusive employee discounts.
- Why this job: Be part of a supportive culture that values your growth and celebrates your success.
- Qualifications: Previous customer care experience is preferred; strong communication and IT skills are essential.
- Other info: Training provided for COINS software; diverse and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Customer Care Coordinator Location: Durham, DH6 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? At Persimmon, we don\’t just build homes — we build careers. When you join us as a Customer Care Coordinator, you\’ll benefit from: Competitive salary Bonus 5* housebuilder – Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? We are excited to be recruiting for a Customer Care Coordinator to join our team. This role reports into the Customer Care Manager. The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts. Primary Responsibilities Providing an effective support function to our homeowners Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs Responding to incoming communications from homeowners in accordance with company guidelines Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion Complying with responsibilities as defined in the Group\’s HS&E Policy and ensure compliance throughout team Carrying out general administration duties What experience do I need? Previous Customer Care experience within a fast paced and busy environment Experience within the housing or construction industry is desired but not essential The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills You must be IT literate, with a good working knowledge of Word, Excel and Outlook Knowledge of COINS is an advantage but not essential as training will be provided TPBN1_UKTJ
Customer Care Coordinator employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the housing and construction industry. Understanding the basics of how homes are built and the common issues homeowners face will give you an edge in conversations during interviews.
✨Tip Number 2
Practice your communication skills. Since the role involves liaising with customers and various departments, being able to articulate your thoughts clearly and professionally is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples from your past experiences where you successfully resolved customer issues or improved processes. This will demonstrate your proactive approach to challenges.
✨Tip Number 4
Get comfortable with IT tools. Brush up on your skills in Word, Excel, and Outlook, as well as any relevant software like COINS. Being tech-savvy will help you manage customer information efficiently.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and any roles within fast-paced environments. Emphasise your communication skills and attention to detail, as these are crucial for the Customer Care Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses why you want to work for Persimmon Homes. Mention your understanding of their commitment to customer satisfaction and how your skills align with the responsibilities of the role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved customer issues in the past. This will demonstrate your proactive problem-solving abilities, which are essential for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Persimmon Homes
✨Research Persimmon Homes
Before your interview, take some time to learn about Persimmon Homes. Understand their values, recent projects, and what sets them apart in the housing industry. This knowledge will help you tailor your answers and show genuine interest in the company.
✨Prepare for Customer Scenarios
As a Customer Care Coordinator, you'll be dealing with various customer issues. Prepare for situational questions by thinking of examples from your past experiences where you successfully resolved customer problems or handled difficult situations.
✨Showcase Your Communication Skills
Excellent communication is key for this role. During the interview, demonstrate your ability to communicate clearly and effectively. Practice articulating your thoughts and ensure you listen carefully to the interviewer's questions.
✨Highlight Your IT Proficiency
Since the role requires IT literacy, be ready to discuss your experience with software like Word, Excel, and Outlook. If you have any familiarity with COINS, mention it, but also express your willingness to learn new systems quickly.
