Receptionist in Birmingham

We are looking to recruit a Receptionist for a 9 months fixed term working 22.5 hours a week. Set hours:

Our core hours are 8am - 6.30pm. The ideal candidate will be someone with enthusiasm, IT skills and a good understanding of customer service.

Closing Date 18th November 2026 with Interview Date 24th November 2026.

Main duties of the job

Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.

Project apositive and friendly image to all patients and other visitors, either inperson or via the telephone. Adopt a \"here to help\" approach and promote a \"can do\"ethos.

Carry out arange of administrative tasks relating to patients medical records and theflow of information.

Key Relationships - Patients, Visitors, Clinical Staff

About us

We are located in the heart of the market town of Pershore, on Queen Elizabeth Drive. The building provides modern consulting and examination rooms and also includes Pershore Community Hospital and community clinic provided by Worcestershire Health and Care Trust.

We look after over 10,000 patients in Pershore and the surrounding villages. Our aim is to provide high quality modern medical care; to enable easy access to a full range of services, in an attractive environment and atmosphere.

We are part of the Pershore and Upton Primary Care Network.

The practice clinical team comprises 11 GPs, 1 GP Registrar, 1 Advanced Nurse Practitioner, 5 Specialist Practice Nurses, 3 Practice Nurses, 1 Clinical Pharmacist, 3 Pharmacy Technicians, 1 Nurse Associate, 1 Healthcare Assistants and 1 Phlebotomist.

Please view our website for further details.

https://www.pershoremedicalpractice.co.uk

Job responsibilities

Main duties of the job

Provide a reception service for the Practice and Community Clinics including:

• Dealing with queries and requests for appointments including signposting and navigating patients to the appropriate clinician or service




• Receiving patients consulting with members of the practice/community services team




• Answering general enquiries, explaining surgery procedures




• Receiving and passing on messages for other practice staff




• Receiving and recording requests for home visits




• Ensure reception and waiting areas are kept clean and tidy




• Respond actively to queries and requests for assistance from patients and other visitors




• Enter requests for transport in relevant book and order as appropriate




• Registering patients for EMIS Access




• Be able to cover all reception positions as necessary including appointments telephone line and enquiries telephone line and front desk




• To have a thorough knowledge of all Practice procedures




• Respond to a patient in an emergency




• Dealwith patient request for registration as per the practice protocol




• Explainto patients requesting registration Practice arrangements and formalrequirements




• Offernew patients an invitation for a new registration check and give a copy ofthe practice leaflet




• Respondto patients Accurx requests as instructed

See attached Job Description for more information.

Person Specification

Qualities/Attributes

• An understanding of and adherence to the need for strict confidentiality




• Ability to use own judgement, resourcefulness and common sense




• Ability to work without direct supervision and determine own workload priorities




• Ability to work as part of an integrated multi-skilled team




• Ability to project a positive and friendly image to patients and visitors




• Pleasant, articulate and helpful




• Ability to work under pressure




• Ability to work in a changing environment

Innate abilities and interpersonal skills

• Quick learner




• Flexible




• Able to use own initiative




• Calm and self reliant




• Ability to be firm without appearing rude

Qualifications

• Experience of working in a public reception environment




• Experience of dealing with the public/patients




• Commitment to personal and professional development




• Experience of medical reception work




• Experience of Primary Care

Practical Skills

• Familiarity with medical technology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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