At a Glance
- Tasks: Lead a team to deliver exceptional customer service and optimise operations.
- Company: Join Perrys, one of the UK's largest car retailers with a family feel.
- Benefits: Enjoy 30 days holiday, pension, life assurance, and exclusive company discounts.
- Other info: Flexible hours allow for quality time with family and friends.
- Why this job: Make a real impact in a supportive environment focused on people.
- Qualifications: Experience in customer service or leadership roles is essential.
The predicted salary is between 27900 - 34100 £ per year.
Want an Even Better career, then join us! Perrys are one of the UK’s largest Car Retailers, having served customers since 1908 with multiple branches across the country. Official franchised dealer for many of the UK’s most popular car and commercial vehicle brands, including Ford, Kia, Mazda, MG, Citroen, Peugeot and Vauxhall as well as emerging brands like BYD, Geely, Omoda, Jaecoo and Leap.
With a wide range of benefits on offer including:
- Pension
- Life assurance
- 30 days holiday (including bank holidays rising with service)
- Company discounts on cars and after sales services and products
- Wellbeing support including flu vaccinations, Mental Wellness Champions, Help@Hand from Unum and digital GP
- Sales Development Programme
Perrys Extra Perks include a number of People First Recognition schemes rewarding our employees for going the extra mile including Customer Service Recognition, Regional Employee of the Quarter, High Flyers and Long Service recognition schemes. Most of all you will be part of a team and a business with a family feel with a focus on people.
Hours of work: We can be flexible with the hours offered. The role offered will be a one-week pattern, working Monday – Fridays so you can be sure to have quality time to spend with your family and friends.
Perrys ACC Senior Team Leaders are a crucial part of the Aftersales side of the business ensuring that we deliver a first-class customer experience to every customer that visits one of our dealerships. So why not come and make your career Even Better. Joining us as an ACC Senior Team Leader means you will be the key point of contact for our customers post their exciting purchase, so it is crucial that you demonstrate our People First values to go the extra mile and get the service right first time, every time.
About the role: We have an exciting opportunity available for an individual who comes from a customer service or aftersales background. As a Perrys ACC Senior Team Leader, you will be responsible for leading and managing a team, driving exceptional customer service and optimizing lead generation. You will oversee daily operations, implement best practice and foster a collaborative and high performance team environment. Other responsibilities will include coaching and training for your team and assist in producing reports and analysis.
About you: You will have good interpersonal skills and take pride in engaging with customers and colleagues. A passion for delivering outstanding customer service. You will have good time management and organisational skills. You will have previous experience in a leadership role within sales or contact centre. You should be computer literate. A resilient character is important as you will be dealing with various people within a high-pressure environment.
Why join Perrys? At Perrys we pride ourselves on our People First culture; people are at the heart of everything we do. We are passionate about continuing to build an environment where everyone feels valued, understands their important contribution to the business and is able to reach their full potential. Any applications will be 100% confidential. Perrys operates a blind CV process in the support of our diversity strategy and objectives. This practice means that recruiting managers are not provided with any personal data such as name, sex or age prior to the short-listing process in order to minimise any unconscious bias.
Aftersales Contact Centre Senior Team Leader in Burnley employer: Perrys
Perrys Mazda Blackburn is an exceptional employer, offering a dynamic work environment where Vehicle Technicians can thrive and develop their skills. With a strong commitment to employee growth through training and a supportive team culture, you will find ample opportunities to advance your career in the automotive industry. Located in Blackburn, you will enjoy the benefits of working for one of the UK's largest car dealership groups, known for its friendly atmosphere and dedication to high standards.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Contact Centre Senior Team Leader in Burnley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Perrys. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Perrys before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Contact Centre Senior Team Leader in Burnley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Perrys:Your cover letter is your chance to shine! Tell us why you want to work at Perrys specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Perrys!
How to prepare for a job interview at Perrys
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
