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For Companies At a Glance
- Tasks: Be the friendly face for customers needing car servicing and repairs.
- Company: Join Perrys, a leading UK car dealership with over 50 branches since 1908.
- Benefits: Enjoy training programs, a pension scheme, and employee discounts.
- Why this job: Gain valuable experience in a dynamic environment while helping customers and growing your skills.
- Qualifications: Previous experience as a Service Advisor and a full UK driving licence required.
- Other info: Confidential application process managed by Octane Recruitment.
The predicted salary is between 24000 - 36000 £ per year.
Sector
Service
Vacancy Type
Permanent
Negotiable
Description:
Service Advisor – Perrys SEAT & Cupra Bolton
Hours: To be discussed
Salary: Negotiable, depending on experience
Perrys is one of the UK’s largest car dealership groups, operating since 1908 with over 50 branches nationwide. We’re an official franchised dealer for many of the country’s top car and commercial vehicle brands, including Ford, Kia, Mazda, and Vauxhall.
Service Advisor Duties
• Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact.
• Book vehicles into the workshop, maintain regular updates to customers throughout the service process.
• Support the after-sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department.
• Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint.
• Upsell additional products and services to both new and returning customers, contributing to departmental growth.
Key Requirements
• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.
• Willingness to work weekends.
Company Benefits
• Access to training programs
• Company pension scheme
• Employee discount
Any applications will be 100% confidential.
Perrys Motor Sales have partnered with Octane Recruitment to manage their recruitment. If your CV meets the requirements, Octane Recruitment will contact you to discuss and then forward your details to the relevant site.
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Service Advisor employer: Perrys Group
Contact Detail:
Perrys Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Perrys SEAT & Cupra Bolton and their services. Understanding their specific offerings and customer service approach will help you tailor your conversations during interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Perrys. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for common interview questions specific to the Service Advisor role. Think about scenarios where you've successfully managed customer expectations or upsold services, as these experiences will demonstrate your suitability for the position.
✨Tip Number 4
Showcase your interpersonal skills during any interactions with the recruitment team. Being personable and professional can leave a lasting impression, making you a memorable candidate when they are considering applicants.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor or in similar roles. Emphasise your interpersonal skills and any previous work in a car dealership or garage.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention specific examples of how you've managed customer expectations and contributed to departmental growth in past roles.
Highlight Key Skills: In your application, focus on key skills such as communication, organisation, and upselling abilities. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail.
How to prepare for a job interview at Perrys Group
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer service and how you've successfully managed customer expectations in the past.
✨Demonstrate Your Knowledge of the Automotive Industry
Familiarise yourself with the brands and services offered by Perrys. Showing that you understand the products and can discuss them confidently will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with an unhappy customer or upselling services. Think of examples from your past experience that demonstrate your problem-solving skills.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly to reflect the professional environment of a car dealership and ensure you arrive on time to show your commitment and reliability.
