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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing their vehicle service needs with professionalism.
- Company: Established car dealership in Dover with a strong reputation.
- Benefits: Training programmes and pension scheme to support your career growth.
- Why this job: Join a dynamic team and enhance your customer care skills while working with cars.
- Qualifications: Previous experience as a service advisor and a valid driving licence required.
- Other info: Opportunity to develop in a supportive environment with a focus on customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Une concession automobile bien établie recherche un conseiller de service à Dover. Vous serez le principal point de contact pour les clients lors de la prise en charge de leurs véhicules, tout en assurant un service professionnel et en gérant les attentes des clients.
Le rôle exige :
- une expérience préalable en tant que conseiller de service
- un permis de conduire
- une présentation soignée
Les avantages incluent des programmes de formation et un régime de pension.
Car Service Advisor | Upsell & Customer Care in Douvres employer: Perrys Group
Contact Detail:
Perrys Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Car Service Advisor | Upsell & Customer Care in Douvres
✨Tip Number 1
Make sure you know the ins and outs of the car service industry. Brush up on your knowledge about common vehicle issues and customer care techniques. This will help you stand out during interviews!
✨Tip Number 2
Practice your communication skills! As a Car Service Advisor, you'll be the go-to person for customers. Role-play with friends or family to get comfortable explaining services and upselling.
✨Tip Number 3
Network like a pro! Connect with people in the automotive industry on LinkedIn or local events. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for jobs that match your skills. Plus, it shows you're serious about landing that Car Service Advisor role!
We think you need these skills to ace Car Service Advisor | Upsell & Customer Care in Douvres
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a service advisor. We want to see how you've managed customer expectations and provided professional service in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your skills align with what we're looking for at our car dealership.
Show Off Your Communication Skills: As a service advisor, communication is key. In your application, give examples of how you've effectively communicated with customers and resolved their issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Perrys Group
✨Know Your Stuff
Make sure you brush up on your knowledge of car services and common customer concerns. Being able to discuss specific services or upselling techniques will show that you're not just familiar with the role, but genuinely interested in helping customers.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully to questions and respond thoughtfully. This is crucial for a Car Service Advisor, as understanding customer needs is key to providing excellent service and managing expectations.
✨Dress to Impress
Since the role requires a neat appearance, make sure you dress professionally for the interview. A polished look not only reflects well on you but also shows that you take the position seriously and understand the importance of first impressions.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past experience where you successfully resolved issues or upsold services. This will help you showcase your problem-solving skills and customer care abilities.
