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- Tasks: Assist customers with vehicle servicing and repairs, ensuring top-notch service.
- Company: Join Perrys, one of the UK's largest car dealership groups since 1908.
- Benefits: Enjoy training programs, a pension scheme, and employee discounts.
- Why this job: Be the face of customer service in a dynamic automotive environment.
- Qualifications: Experience as a Service Advisor and a full UK driving licence required.
- Other info: Confidential application process with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Perrys is one of the UK's largest car dealership groups, operating since 1908 with over 50 branches nationwide. We're an official franchised dealer for many of the country's top car and commercial vehicle brands, including Ford, Kia, Mazda, and Vauxhall.
Service Advisor Duties:
- Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact.
- Book vehicles into the workshop, maintain regular updates to customers throughout the service process.
- Support the after-sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department.
- Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint.
- Upsell additional products and services to both new and returning customers, contributing to departmental growth.
Key Requirements:
- Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
- Professional appearance and excellent interpersonal skills.
- Full UK driving licence.
- Willingness to work weekends.
Company Benefits:
- Access to training programs
- Company pension scheme
- Employee discount
Any applications will be 100% confidential.
Service Advisor in Aylesbury employer: Perrys Group
Contact Detail:
Perrys Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Aylesbury
✨Tip Number 1
Get to know the company! Research Perrys Vauxhall Aylesbury and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll be the face of the dealership, so being able to communicate clearly and professionally is key. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing that Service Advisor role at Perrys.
We think you need these skills to ace Service Advisor in Aylesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor. We want to see how you've greeted customers, booked vehicles, and managed expectations in previous roles. Tailoring your CV shows us you’re serious about the position!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Perrys. Share specific examples of how you've contributed to customer satisfaction and departmental growth in the past.
Show Off Your Interpersonal Skills: As a Service Advisor, communication is key! In your application, let us know how you’ve successfully interacted with customers and colleagues. We love seeing candidates who can maintain professionalism while being friendly and approachable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Perrys Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the car brands and services offered by Perrys. Familiarise yourself with common customer queries and how to handle them. This will show that you're not just interested in the role, but that you understand the industry.
✨Practice Your People Skills
As a Service Advisor, you'll be the face of the dealership. Practice your communication skills and think about how you can make customers feel welcome and valued. Role-playing with a friend can help you get comfortable with greeting customers and managing their expectations.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle an unhappy customer?' or 'What strategies do you use to upsell services?' Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to upsell effectively.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance will reflect your seriousness about the role and your understanding of the professional environment at Perrys.
