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- Tasks: Assist customers with their aftersales needs and provide updates on vehicle servicing.
- Company: Join Perrys, a leading UK car dealership group with over 50 branches since 1908.
- Benefits: Enjoy training opportunities, employee discounts, monthly incentives, and a pension scheme.
- Why this job: Be part of a rewarding work environment that values customer service and teamwork.
- Qualifications: Customer service experience preferred; strong communication skills are essential.
- Other info: Confidential application process managed by Octane Recruitment.
The predicted salary is between 24000 - 36000 £ per year.
Aftersales Advisor – Perrys BDC Burnley
Hours: to be discussed
Salary: negotiable, depending on experience
Perrys is one of the UK’s largest car dealership groups, having served customers since 1908, with over 50 branches across the country. We are the official franchised dealer for many of the UK’s most popular car and commercial vehicle brands, including Ford, Kia, Mazda, and Vauxhall.
Company Benefits:
- Training opportunities
- Company pension scheme
- Employee discount program
- Monthly incentives
- Commission opportunities
- Rewarding work environment
- Collaborate with dealerships and the Aftersales teams in the workshops to receive calls from customers and assist them with their Aftersales needs
- Liaise with workshops to book vehicles in for general servicing, MOT, and repair work; provide customers with updates on repair timescales; and obtain approval for any costed work
- Work alongside the service department to deliver a high level of customer service, ensuring an enjoyable customer experience
- Perform general call centre duties, including data entry, after-call work, teamwork, and other related tasks
- Previous customer service experience in a contact centre is preferred, but we will consider candidates with stable work experience in other roles
- Strong communication skills and the ability to present oneself professionally
Description:
Aftersales Advisor – Perrys BDC Burnley
Hours: to be discussed
Salary: negotiable, depending on experience
Perrys is one of the UK’s largest car dealership groups, having served customers since 1908, with over 50 branches across the country. We are the official franchised dealer for many of the UK’s most popular car and commercial vehicle brands, including Ford, Kia, Mazda, and Vauxhall.
Company Benefits:
- Training opportunities
- Company pension scheme
- Employee discount program
- Monthly incentives
- Commission opportunities
- Rewarding work environment
Aftersales Advisor Role:
- Collaborate with dealerships and the Aftersales teams in the workshops to receive calls from customers and assist them with their Aftersales needs
- Liaise with workshops to book vehicles in for general servicing, MOT, and repair work; provide customers with updates on repair timescales; and obtain approval for any costed work
- Work alongside the service department to deliver a high level of customer service, ensuring an enjoyable customer experience
- Perform general call centre duties, including data entry, after-call work, teamwork, and other related tasks
Aftersales Advisor Requirements:
- Previous customer service experience in a contact centre is preferred, but we will consider candidates with stable work experience in other roles
- Excellent customer service skills
- Strong communication skills and the ability to present oneself professionally
All applications will be treated with the utmost confidentiality.
Perrys Motor Sales is collaborating with Octane Recruitment to manage all recruitment processes. If your CV aligns with the requirements, Octane Recruitment will contact you to discuss your application before forwarding it to the site. #J-18808-Ljbffr
Aftersales Advisor employer: Perrys Group
Contact Detail:
Perrys Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Familiarise yourself with the car brands that Perrys represents, such as Ford and Kia. Understanding their products and services will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as an Aftersales Advisor. Role-playing with a friend can help you articulate your responses and improve your confidence when dealing with customer queries.
✨Tip Number 3
Network with current or former employees of Perrys to gain insights into the company culture and expectations for the Aftersales Advisor role. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and training opportunities available. This shows your enthusiasm for the position and helps you assess if the company is the right fit for you.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a contact centre environment. Emphasise your communication skills and any previous roles that demonstrate your ability to work in a fast-paced setting.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the Aftersales Advisor role at Perrys. Mention your enthusiasm for the automotive industry and how your skills align with the responsibilities outlined in the job description.
Showcase Your Customer Service Skills: In your application, provide examples of how you've delivered excellent customer service in past roles. Highlight any experiences where you successfully resolved customer issues or improved their experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Aftersales Advisor position.
How to prepare for a job interview at Perrys Group
✨Research the Company
Before your interview, take some time to learn about Perrys and its history. Understanding their values, the brands they represent, and their customer service philosophy will help you tailor your responses and show genuine interest.
✨Prepare for Customer Service Scenarios
Since the role involves assisting customers with their Aftersales needs, think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations or resolved customer complaints.
✨Showcase Your Communication Skills
Strong communication is key for an Aftersales Advisor. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to the interviewer's questions.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that demonstrate your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the Aftersales department.
