Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary)

a leading designer, distributor and licensor of a broad line of high quality men\’s and women\’s apparel, accessories and fragrances. The Company, through its wholly owned subsidiaries, owns a portfolio of nationally and internationally recognized brands, including: The Company enhances its roster of brands by licensing trademarks from third parties, including: Use of car needed due to location – Rivenhall End, near Witham, Essex We are looking for a Customer Service Coordinator to manage the delivery of product into accounts from taking the order to delivering the stock providing a professional and efficient service. To be the main point of contact for allocated accounts dealing with queries in an efficient and timely manner Responsible for all order entry and order modifications for own accounts including allocating orders and processing returns Full knowledge and understanding of specified accounts’ packing and delivery needs to ensure PE is fully compliant and orders can be shipped in a timely manner Run and review appropriate reports on a daily, weekly and monthly basis to give clear picture of the status of accounts to the senior lead, CS controller and commercial team Ensure the senior lead and CS controller and other relevant team members are copied on all emails to ensure full visibility of the account Ensure there is always a handover to the rest of the team before any absence to enable continuous professional customer support Be proactive and take ownership of resolving issues by liaising with internal teams to provide excellent customer support Previous experience of working in a busy customer services department would be beneficial Good planning and organisational skills Basic knowledge of Excel Numerate and with good level of English Good verbal and written communication skills, with the ability to create high quality, clear communications Flexible and adaptable This is a role based in our Rivenhall, Essex office, we are currently working 4 days in the office and one day from home. Perry Ellis Europe\’s benefits for all staff include a company pension scheme, generous discounts on all our brands and 24 days holiday (plus Bank Holidays).