Senior Customer Service Administrator

At Perrigo, we are driven by our mission to make lives better through trusted health and wellness solutions, accessible to all. We are proud to be a top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over-the-counter and infant formula. Dedicated to providing the best self-care for everyone, we are the people behind the brands you trust. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging. Join us on our One Perrigo journey as we evolve to win in self-care.

Description Overview

We are looking for an experienced and proactive Senior Customer Service Advisor to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of customer interactions, and can support operational processes with accuracy and efficiency. You will play a key role in ensuring a high standard of service while supporting the wider team and handling more complex queries and systems-related issues.

Scope of the Role

• Accurately process customer orders in line with company procedures
• Manage and process returns ensuring timely resolution
• Respond to and resolve a wide range of customer queries via email, phone and system platforms
• Investigate and resolve EDI (Electronic Data Interchange) issues, liaising with internal teams and external partners
• Monitor order flow and proactively identify and resolve potential issues
• Support and mentor junior team members where required
• Maintain strong relationships with customers to ensure a high level of satisfaction
• Ensure all interactions are handled in line with company policies and service standards

Experience Required

• Experience using SAP is an advantage
• Proven experience in a customer service role, ideally at a senior level
• Strong understanding of order processing systems and returns management
• Experience working with or troubleshooting EDI systems is an advantage
• Excellent communication and problem-solving skills
• High level of attention to detail and accuracy
• Ability to handle multiple tasks and prioritise effectively
• A proactive, positive, and customer-focused approach

Benefits

We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.

Hybrid Working Approach

We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.

We are proud to be included in the Forbes list of 'America's Best Employers by State 2024'. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law.