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- Tasks: You'll process sales orders and resolve customer queries for a global market.
- Company: Perrigo is a leading player in health and wellness, committed to making self-care accessible for everyone.
- Benefits: Enjoy competitive pay, hybrid working options, and career development opportunities.
- Why this job: Join a collaborative culture where your contributions matter and make a real impact on wellbeing.
- Qualifications: 1-3 years in customer service, strong communication skills, and familiarity with Microsoft and SAP.
- Other info: Perrigo is recognised as one of America's Best Employers by State 2024.
The predicted salary is between 28800 - 43200 £ per year.
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At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill, Compeed, Solpadeine, NiQuitin, ACO, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.
Join us on our One Perrigo journey as we evolve to win in self-care.
Description Overview
In this role you will be responsiblefor the processing of sales orders, for the UK, EU and International Markets , as well as resolving customer queries and claims, to support the end-to-end orders to cash process.
Scope of the Role
• Provide customer support, administer customer services processes and liaise within the company on behalf of the customer
• Receive and process customer orders by EDI (electronic data interchange), email or portal, and respond to enquiries, and/or complaints covering items or products ordered
• Provide customers with accurate delivery dates and liaise with planning team to ensure SAP delivery dates are aligned with availability
• Research using available information resources and resolve customer issues, if necessary, redirect issues to appropriate resources and or escalate issues requiring urgent attention
• Serve as a point person for coordination of customer service plans
Experience Required
• 1–3 years customer service experience (in a highly regulated business – an advantage)
• Good written and verbal communication skills
• Skills in Microsoft applications to medium level (pivot tables & lookups an advantage)
• Experience of SAP or similar ERP system
Benefits
We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.
Hybrid Working Approach
We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.
We are proud to be included in the Forbes list of \”America\’s Best Employers by State 2024\”. Find out morehere
Applicants please note:To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) Thank you.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. #weareperrigo
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Customer Service Administrator employer: Perrigouk
Contact Detail:
Perrigouk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with Perrigo's product range and mission. Understanding their brands like Opill and Compeed will help you connect with the company's values during interviews.
✨Tip Number 2
Brush up on your SAP or similar ERP system skills. Since this role involves processing orders through these systems, demonstrating your proficiency can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer service experiences, especially in regulated environments. Highlight specific examples where you resolved customer issues effectively to showcase your problem-solving skills.
✨Tip Number 4
Practice your communication skills, both written and verbal. Since the role requires liaising with customers and internal teams, being able to articulate your thoughts clearly will be crucial.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Administrator position. Tailor your application to highlight relevant experience and skills that match what Perrigo is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in regulated environments. Mention specific examples of how you've resolved customer queries or processed orders to demonstrate your capability.
Showcase Communication Skills: Since good written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Use professional language and structure your documents well to reflect your communication abilities.
Follow Application Instructions: Make sure to click the APPLY button at the bottom of the application page to submit your application. Double-check that all required documents are included and that your profile information is complete before submission.
How to prepare for a job interview at Perrigouk
✨Know the Company
Before your interview, take some time to research Perrigo and its mission. Understanding their commitment to health and wellness will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
Since the role focuses on customer service, be prepared to discuss your previous experiences. Share specific examples of how you've resolved customer queries or handled complaints effectively, showcasing your problem-solving skills.
✨Familiarise Yourself with SAP
If you have experience with SAP or similar ERP systems, make sure to mention it during the interview. If not, consider brushing up on basic functionalities, as this knowledge could set you apart from other candidates.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or the specifics of the role. This shows your enthusiasm and helps you determine if it's the right fit for you.
