At a Glance
- Tasks: Support customers by processing orders and resolving queries in a fast-paced environment.
- Company: Join Perrigo, a top player in health and wellness solutions.
- Benefits: Enjoy competitive pay, family support, and career development opportunities.
- Other info: Flexible hybrid working model with a supportive team culture.
- Why this job: Make a real difference in customer satisfaction while growing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.
We are looking for an experienced and proactive Customer Service Advisor to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of customer interactions, and can support operational processes with accuracy and efficiency. You will play a key role in ensuring a high standard of service while supporting the wider team.
Scope of the Role- Accurately process customer orders in line with company procedures
- Manage and process returns ensuring timely resolution
- Respond to and resolve a wide range of customer queries via email, phone and system platforms
- Investigate and resolve basic EDI (Electronic Data Interchange) issues
- Monitor order flow and proactively identify and resolve potential issues
- Maintain strong relationships with customers to ensure a high level of satisfaction
- Ensure all interactions are handled in line with company policies and service standards
- Experience using SAP is an advantage
- Experience in an office based customer service role
- Strong understanding of order processing systems and returns management
- Experience working with EDI systems is an advantage
- Excellent communication and problem-solving skills
- High level of attention to detail and accuracy
- Ability to handle multiple tasks and prioritise effectively
- A proactive, positive, and customer-focused approach
- A Supportive team environment
- Opportunities for development and progression
We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.
We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.
We are proud to be included in the Forbes list of "America's Best Employers by State 2024".
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law.
Customer Service Advisor in Barnsley employer: Perrigo
Perrigo is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters collaboration and innovation. As a leader in regulatory affairs, you will have the opportunity to drive impactful change while working alongside talented professionals in Quality, Safety, Supply Chain, and R&D. With a strong focus on employee growth and development, Perrigo provides ample opportunities for career advancement and the chance to contribute to ongoing consumer safety and product excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Barnsley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Perrigo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Perrigo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Barnsley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Perrigo:Your cover letter is your chance to shine! Tell us why you want to work at Perrigo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Perrigo!
How to prepare for a job interview at Perrigo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
