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- Tasks: Coordinate service requests and manage client maintenance needs in a dynamic helpdesk environment.
- Company: Join a growing organisation with exciting national contracts and a focus on building maintenance services.
- Benefits: Enjoy a competitive salary, bonus, healthcare, pension, and flexible working hours.
- Why this job: Be part of a supportive team culture with opportunities for growth and no weekend work.
- Qualifications: Experience in helpdesk roles or facilities management is preferred; IT skills are a plus.
- Other info: Full-time office role with flexible start and finish times, Monday to Friday.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for a growing organisation who are looking for Helpdesk Service Coordinators to work in their head office in Manchester on their Building Maintenance Service Helpdesk. These are expansion roles due to increased national contracts won recently.
Account managing their clients' service and maintenance requirements, workload scheduling, planning PPM works and reactive callouts. This role is a full-time office-based role, not hybrid; however, there is flexibility on start and finish times, Monday to Friday, with no weekends or evenings required.
Package:
- Salary up to £30,000
- 10% Bonus
- Healthcare Plan
- Private Pension
- 23 Days holiday rising to 28 with service + Bank Holidays
Requirements:
- Used to working on a busy helpdesk - Desirable
- Scheduling of Engineers' workloads - Desirable
- Used to working in a fast-paced environment - Desirable
- IT Skills and Reporting on CAFM systems - Desirable
These roles would suit people who have worked within Facilities Management, Construction, Industrial Maintenance, Building Services or a Hire organisation or within other similar industries where service engineers' workloads are scheduled.
We will accept applications from those who have worked as a Helpdesk Coordinator, Helpdesk Team Leader, Service Co-ordinator, Engineering Co-ordinator, Helpdesk Technician, Service Manager, Service Scheduler, Helpdesk Support, Service Planner, Help Desk Engineer, or Helpdesk Coordinator.
Perpetual Partnerships acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful.
Service Co-ordinator in Bury employer: Perpetual Engineering
Contact Detail:
Perpetual Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator in Bury
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, particularly CAFM systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in facilities management or similar roles. Be prepared to discuss specific examples of how you've successfully managed workloads and scheduled engineers in a busy environment.
✨Tip Number 3
Research the company and its recent expansion. Understanding their values and the nature of their new contracts can help you tailor your responses in the interview and show that you're genuinely interested in being part of their growth.
✨Tip Number 4
Prepare questions that reflect your understanding of the role and the industry. Asking insightful questions about their service processes or future projects can demonstrate your enthusiasm and commitment to the position.
We think you need these skills to ace Service Co-ordinator in Bury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management or helpdesk coordination. Emphasise any roles where you scheduled workloads or managed client requirements, as these are key aspects of the Service Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your familiarity with busy helpdesk environments and your IT skills, particularly if you have experience with CAFM systems. Show enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements. Focus on your ability to work in fast-paced environments, manage workloads, and coordinate service engineers effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Coordinator role.
How to prepare for a job interview at Perpetual Engineering
✨Know the Company
Before your interview, take some time to research the organisation. Understand their services, recent contracts, and company culture. This will help you tailor your answers and show genuine interest in the role.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in facilities management or similar roles. Be ready to discuss specific examples of how you've successfully managed workloads or coordinated teams in a busy environment.
✨Demonstrate IT Proficiency
Since the role requires IT skills and familiarity with CAFM systems, be prepared to discuss your technical abilities. If you have experience with specific software, mention it and explain how it helped you in your previous roles.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the types of projects you'll be handling, or the company's future plans. It shows you're engaged and thinking ahead.
