Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage field engineers and coordinate service requests efficiently.
- Company: Join a growing organisation focused on delivering top-notch facilities management.
- Benefits: Enjoy a competitive salary and a comprehensive benefits package.
- Why this job: Be part of a dynamic team that values collaboration and innovation.
- Qualifications: No specific experience required; just bring your enthusiasm and organisational skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 21600 - 36000 £ per year.
We are recruiting for a growing organisation who are looking for a Helpdesk Service Coordinator to work in their office on their Service Helpdesk managing engineers UK wide who are field based. This role involves joining another coordinator, workload scheduling, planning PPM works, reactive callouts, and other administration tasks.
Helpdesk Co-ordinator employer: Perpetual Engineering
Contact Detail:
Perpetual Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Co-ordinator
✨Tip Number 1
Familiarise yourself with common helpdesk software and tools. Being well-versed in platforms like ServiceNow or Zendesk can give you an edge, as it shows you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills. As a Helpdesk Co-ordinator, you'll be liaising with engineers and clients alike, so being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Showcase your organisational skills. Highlight any experience you have in scheduling or planning, as this role involves managing workloads and ensuring timely responses to callouts.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their ethos can make a significant difference during the interview process.
We think you need these skills to ace Helpdesk Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Helpdesk Co-ordinator. Highlight key skills such as workload scheduling, planning PPM works, and managing reactive callouts in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in helpdesk coordination or similar roles. Emphasise your organisational skills, ability to manage multiple tasks, and any experience with field-based teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past work that demonstrate your ability to handle administrative tasks and coordinate effectively with engineers.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Perpetual Engineering
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Helpdesk Co-ordinator. Familiarise yourself with workload scheduling, planning PPM works, and managing reactive callouts. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As a Helpdesk Co-ordinator, you'll be liaising with field-based engineers and other team members. Prepare examples of how you've effectively communicated in previous roles, whether it's resolving issues or coordinating tasks. This will highlight your ability to manage relationships and keep operations running smoothly.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems or managed unexpected challenges. This could involve scheduling conflicts or urgent callouts. Showing that you can think on your feet will impress interviewers and prove you're the right fit for a dynamic environment.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the organisation aligns with your career goals.
