At a Glance
- Tasks: Manage customer orders and ensure smooth fulfilment and dispatch processes.
- Company: Join Pernod Ricard, a leader in the spirits and champagne industry.
- Benefits: Enjoy a hybrid working approach and be part of a vibrant team.
- Other info: Great opportunity for career growth in a supportive culture.
- Why this job: Be a key player in a dynamic environment with iconic brands.
- Qualifications: Experience in admin or customer service, with strong attention to detail.
The predicted salary is between 23400 - 28600 £ per year.
- Market Supply Executive
- Your Manager: Market Supply Lead
- Team: Customer Service
Pernod Ricard is a worldwide leader in the spirits and champagne industry, blending traditional craftsmanship, state-of-the-art brand development, and global distribution technologies.
Our prestigious portfolio of premium to luxury brands includes Absolut vodka, Ricard pastis, Ballantine ' s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur, and Mumm and Perrier-Jou ë t champagnes.
Our mission is to ensure the long-term growth of our brands with full respect for people and the environment, while empowering our employees around the world to be ambassadors of our purposeful, inclusive, and responsible culture of authentic conviviality
Chivas Brothers is the Pernod Ricard business dedicated entirely to Scotch whisky.
Our award-winning portfolio features some of the world's most revered single malt and blended Scotch whisky brands, including Chivas, Ballantine's, Royal Salute, The Glenlivet and Aberlour, which are exported from Scotland to over 100 countries worldwide.
As the world's No.2 Scotch whisky producer with a 1,600-strong team across 26 sites, we are committed to upholding the heritage and pursuing the progress of Scotch and ensuring its sustainable future, as well as opening it up to new audiences across the globe.
About the role
We are currently hiring a Market Supply Executive, on maternity cover basis, to be responsible for accurately keying and maintaining customer orders in our systems, supporting the smooth execution of the fulfilment and dispatch process.
The role performs essential administrative tasks including order entry, data accuracy checks, documentation preparation, carrier bookings and support for routine customer and market queries.
This is a core administrative role providing the foundation of the order-to-dispatch workflow.
What you will do
- Order Entry & Data Accuracy
- Accurately maintain customer orders.
- Arrange and manage shipment bookings with assigned freight carriers.
- Check orders for correct product codes, quantities, delivery details, pricing, and customer requirements.
- Amend orders as instructed by Market Supply Lead or Market Companies and highlight system errors, discrepancies or missing information early for correction.
- Documentation
- Prepare routine fulfilment documents and ensure shipment and order documentation is complete, accurate and filed correctly.
- Upload and maintain documentation in relevant systems or shared folders.
- Follow documentation standards aligned to HMRC/excise and bonded warehouse requirements.
- Collate registration documentation for new products and or annual verification.
- Workflow Progression & Coordination
- Ensure orders progress through the system by completing required checks and updates.
- Liaise with: Market Supply Leads for clarifications or required changes
- Despatch Planning for confirmation of uplift dates
- Warehousing for pick readiness updates
- Logistics for dispatch confirmation
- Production Planning to monitor and track versus request date.
- Customer & Market Support (within defined limits)
- Respond to customer or market queries.
- Escalate all non-routine or complex queries to the Market Supply Lead.
- Support preparation of standard outbound communications during delays or planned service changes.
- Compliance & Controls
- Follow all SOPs and internal controls related to order processing, documentation, HMRC/excise and bonded warehouse rules.
- Ensure accurate record-keeping to support audit requirements and maintain strong discipline in data accuracy, document version control and filing.
- Process and publish daily data reports to support order acceptance and compliance checks.
- Continuous Improvement & Team Support
- Suggest simple improvements to administrative processes or order entry accuracy.
- Participate in testing of small system or process changes.
- Support upkeep of team SOPs, process guides and shared tools.
- Provide general administrative support to the Customer Ops team when needed.
- Your skills and background
- Experience in an administrative, customer service or data-processing role within a structured environment.
- High attention to detail and accuracy when handling data, documentation and system inputs.
- Confident user of computer systems with good MS Office capability.
- Strong organisational skills with the ability to manage assigned workflows and meet agreed deadlines.
- Clear and professional communication skills, with the ability to follow defined processes and instructions.
Why join us?
Collective Spirit
You will be part of a connected, international community shaped by iconic brands, a performance mindset, and a proud legacy, where collaboration, fun and ambitio
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Market Supply Executive in Glasgow employer: pernodricard
Pernod Ricard is an exceptional employer, offering a vibrant work culture in Glasgow that champions collaboration and inclusivity. As a Market Supply Executive, you will benefit from a hybrid working approach, opportunities for professional growth, and the chance to contribute to a prestigious portfolio of brands while being part of a team that values authenticity and responsibility. Join us to be a part of a legacy that not only respects tradition but also embraces innovation and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Market Supply Executive in Glasgow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like pernodricard.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like pernodricard. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Market Supply Executive in Glasgow
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to pernodricard.
How to prepare for a job interview at pernodricard
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in pernodricard's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services pernodricard offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
