Scotland Prestige Hospitality Manager

Be part of something big. We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We own 16 of the world’s top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries.

This position sits in our Chivas Brothers business. At Chivas Brothers, our 1,600-strong team across 27 sites is committed to upholding the heritage of Scotch and ensuring its sustainable future, as well as opening it up to new audiences across the globe.

The purpose of this role is to lead and elevate prestige hospitality across Strathisla and Linn House, ensuring excellence in guest experience, team performance, and alignment with the global prestige hospitality vision.

You will have three main areas of responsibility:

• Lead the design and continuous improvement of immersive, high-end guest experiences aligned with luxury positioning and storytelling.
• Ensure the consistent application of prestige service principles, aesthetics, and rituals across all guest touchpoints.
• Deliver seamless guest journeys that reflect brand values, combining authenticity, refinement, and emotional connection.
• Translate and implement the global prestige hospitality standards and brand strategies within the Scottish Brand Homes.
• Maintain close collaboration with internal and external stakeholders to ensure reactivity, proactivity, and operational excellence.
• Guarantee the consistent application of quality standards and a culture of service excellence.

Operational leadership & team development:

• Oversee operations across both sites, ensuring day-to-day excellence and an elevated guest experience.
• Act as a driver of sales effectiveness, optimizing revenue, pricing, and occupancy strategies.
• Manage Brand Homes’ P&L, ensuring financial discipline and alignment with budget and performance objectives.
• Collaborate with internal departments to maximize synergies, particularly around retail, ultra-prestige offerings.
• Ensure adherence to financial targets and cost control while safeguarding quality and guest satisfaction.

Strategic insights & representation:

• Monitor market dynamics, regional trends, and competitor activity to identify new opportunities and strategic priorities for the Scottish prestige Brand Homes.
• Contribute to the visibility & reputation of Strathisla & Linn House internally and externally within the luxury tourism ecosystem.
• Represent the Scottish Brand Homes at key events and act as an ambassador of Pernod Ricard’s prestige hospitality.

Your blend of talent:

This position could be right for you if you have the below capabilities, skills and experience:

• Luxury Hospitality Operational Service expertise: ability to analyse and improve prestige hospitality and customer experience offering.
• Experience working with high-net-worth clients.
• Strong proficiency in revenue management, marketing, financial planning, and using property management systems to drive profitability.
• Tech savvy — ability and experience in working with online booking systems.
• Good understanding of digital ecosystem to optimise the customer journey, and interest in new tech solutions.
• Ideally a strong understanding of key marketing and brand strategies, to drive alignment of Prestige Hospitality execution with global brand strategy.
• Passion for travel and hospitality.
• Interest in & understanding of retail, whisky & spirits industry.
• Willingness to travel around each site – driving licence essential.

Leadership Capability:

• People Management and Team Leadership experience - a flexible, inspiring and hands-on management approach.
• Relationship building – ability to communicate with and build and foster relationships across all levels within the company, and also with industry and community stakeholders.
• Highly motivated, positive self-starter, with excellent communication, planning and organisational skills.

Our mix of benefits:

• For your health, we offer private medical insurance, income protection and a comprehensive Employee Assistance Programme.
• Our lifestyle benefits include 25 days’ annual holiday (increasing with length of service up to 27) plus public holidays, your employee pension, share incentive plan, share ownership plan, life assurance and more!
• You can access lots of gifts & discounts, including an allowance each year to spend on our brands in our staff shop, our reward & recognition scheme and employee discounts from a range of high street retailers.
• We have regular events in our very own office bar, employee-run networks, a culture of flexibility and trust and a variety of tools and resources to help you focus on your wellbeing and mental fitness.

We’re committed to diversity and inclusion. People are at the heart of everything we do at Pernod Ricard and are the foundation of our collective spirit as ‘Créateurs de Convivialité’. We promote diversity and inclusion throughout our business and supply chain.