Office and Facilities Manager

Pernod Ricard is a world leader in premium spirit and champagnes. Our iconic brands are enjoyed in over 160 countries across the globe. We are a company with a soul, rooted in heritage, guided by family values, and committed to growing our brands responsibly.

In the UK, Pernod Ricard is made up of 4 businesses: Pernod Ricard UK, Chivas Brothers, Pernod Ricard Global Travel Retail, and The Absolut Group. We are an organisation of 2,000 employees in the UK, headquartered in London, in a brand-new office designed with sustainability, ‘conviviality’ and collaboration in mind.

About your role:

To provide professional, friendly and efficient Facilities Service to our employees and the business, whilst maintaining a strategic focus and overseeing all of the Facilities property services.

Key Responsibilities:

• Ensure that Facilities Management services are delivered in line with the Pernod Ricard Facilities Management Strategy.
• Management of outsourced services (maintenance; cleaning, parking, utilities, catering, security).
• Ensure that the office is kept in good structural and decorative order and that lifecycle expenditure for refit and replacement of assets is managed.
• Manage a multi-disciplinary team of Facilities Management employees and ensure that clear objectives are in place.
• Ensure that all works and Maintenance activities comply with current statutory legislation and Codes of Practice.
• Oversee daily supplier performance in the London office, ensuring services meet contractual terms, SLAs, KPIs, and site standards.
• Track supplier performance, responsiveness, and compliance, addressing issues and driving improvements where needed.
• Identify and escalate supplier risks or concerns, providing clear recommendations to Head of Facilities and procurement.
• Build and maintain strong supplier relationships to ensure consistent service delivery and a positive workplace environment.

Health & Safety:

• Partner with the Health & Safety Business Partner and central H&S team to manage site risk.
• Oversee daily Health & Safety compliance, ensuring all on-site activities meet policies, regulations, and safe working standards.
• Ensure H&S controls are embedded in daily Facilities operations.
• Manage third-party arrangements to ensure compliance with H&S legislation and site‑specific controls.
• Monitor LIFE assessment compliance, escalating risks and gaps as needed.
• Lead regular site safety inspections (Care Tours), identifying hazards and ensuring actions are completed.
• Ensure all incidents, near misses, and hazards are logged, investigated, and used to drive improvements.
• Represent the site at quarterly Health & Safety Working Group meeting.

Finance and Budgeting:

• Manage the annual Facilities budget, identifying and reporting any risks.
• Control day‑to‑day Facilities spend, ensuring costs stay within the agreed budget.
• Review spend regularly with the Head of Facilities, highlighting risks and opportunities.
• Challenge costs to ensure value for money, driving efficiencies while maintaining service quality.
• Review and approve Facilities invoices, ensuring accuracy, compliance, and correct cost allocation.

Facilities Service Desk:

• Manage relevant service level agreements and KPI’s for the Facilities service desk.
• Review monthly reports and highlight any risks.
• Ensure that all Facilities requests are assigned, updated and resolved on an ongoing basis.
• Highlight any frequent issues or customer concerns.

Landlord & Building:

• Liaise with the Building Manager on day‑to‑day operational issues.
• Maintain the premises to a high standard within lease obligations.
• Involvement in all property developments, upgrades and refurbishments.
• Oversight of external service providers engaged in property upgrades/ changes/ refurbishments.

Fleet Management:

• Lead the operational management and oversight of fleet services for the London office.
• Support the development and implementation of fleet efficiency initiatives.

Staff Shop:

• Oversee all elements of the onsite staff shop.

Sustainability & Environmental:

• Ensure that compliance with our overall S&R Strategy for Facilities and Environmental Management is maintained.
• Set out and manage KPI’s for reduction in utilities/ recycling/ waste consumption for the property.

Key Relationships:

• Sits in wider HR team.
• Works with all London based staff.

Your blend of talent:

This position could be right for you if you have:

• Experience in facilities management.
• Ability to lead, support, and develop a diverse team.
• Strong communication and stakeholder management skills.
• A customer‑focused mindset.
• A strong commitment to Health & Safety.
• Experience working with multiple suppliers and managing operational complexity.
• Understanding of contracts, SLAs, and supplier relationships.
• Comfort working in fast‑paced or complex environments.
• Commercial awareness, including experience managing budgets (not essential but preferred).
• A technical understanding of building operations or maintenance.

Our mix of benefits:

For your health, we offer private medical insurance, critical illness cover and an optional healthcare cash plan and dental insurance. Our lifestyle benefits include 28 days’ annual holiday, employee pension, share incentive plan, family care, season ticket loans, free mortgage advice, payroll giving and more!

We’re committed to diversity and inclusion. People are at the heart of everything we do at Pernod Ricard. We promote diversity and inclusion throughout our business and supply chain.