Logistics & Quality Manager in London

Pernod Ricard is a world leader in premium spirit and champagnes. Our iconic brands are enjoyed in over 160 countries across the globe. We are a company with a soul, rooted in heritage, guided by family values, and committed to growing our brands responsibly.

Pernod Ricard’s Global Travel Retail (GTR) division is one of the Group’s largest markets, bringing our world-renowned brands to life across airports, border shops, cruise ships and other travel channels worldwide.

The Logistics & Quality Manager is responsible for the planning, coordination, and operational execution of inbound, outbound, and reverse logistics, ensuring service excellence, regulatory compliance, and efficient operations across 2 regional warehouses and a 13M EUR budget. This position acts as the primary data architect and operational lead, translating capacity targets into high performing logistics outcomes while driving product and service quality improvements across the supply chain.

Your unique contribution:

• Strategic analysis, innovation & projects: Leverage data to build and maintain dynamic Cost to Serve (CTS) models that identify cost drivers at the customer and product level. Analyse data to identify recurring execution issues and lead-time variances to uncover hidden saving opportunities. Strong collaboration with FP&A on distribution cost reporting, including presentation in the monthly meetings. Develop analytical tools to stress test inbound and outbound capacity against a 12-week forecast to proactively mitigate bottlenecks with 3PL and internal stakeholders. Own the automation of Logistics reporting, integrating financial actuals, business assumptions and forecast for real time decision making support. Lead implementation of LEAP in Logistics ensuring business continuity and onboarding for the different teams. Initiate or support projects impacting the Logistics category.
• Quality, Compliance & LOOP: Act as the operational lead for Logistics quality and compliance activities, including warehouse and outbound related audits. Lead best practices on use of Intelex/LOOP. Drive corrective actions with Brand Companies and manufacturing sites by providing data-driven evidence of issues detected during goods receipt. Support recalls and regulatory inspections, ensuring all audit trails and documentation. Identify recurring quality failures at the source and influence manufacturing partners to implement structural process corrections.
• Operational Logistics Management: Liaising with the Supply Chain team to optimise inbound deliveries and warehouse management of finished product inventory. Liaising with the Commercial to optimise inbound deliveries and fulfilment of POS where needed. Being an active player within the S&OP/S&OE framework with risk management focus. Procurement of bespoke and generic packaging, related services and accessories. Manage Valpak relationship and submissions as well as Waste packaging reporting. Organise Cannes event every year. Organise UK Awards organization with IDL every year. Organise stock count across Commercial stock and POS warehouses within WBDF. Maintain and drive an efficient re-work process with 3PL VAS Teams. Sample management process optimisation. Pallet management optimization. Control of Ecototes fleet and engagement with involved parties.
• Logistics & budget execution: Manage the day to day spend of circa 13M EUR Distribution budget, explaining cost and variances. Manage daily relationships with carriers and warehouses, leading operational reviews and short-term capacity negotiations as well as driving continuous improvement with partners. Own the strategy and execution for returns and exception flows, ensuring minimal impact on financial controls.
• Leadership & culture: Line manage the Logistics and Quality coordinator, providing direction, coaching and performance management. Champion a culture of transparency and psychological safety while focusing on delivering operational excellence. Ensure effective prioritization within the team to maintain continuity during major transitions like LEAP rollout.

Key Performance Indicators: Drive delivery of 96.5 % OTIF in collaboration with Customer Operations Team Leaders. Variable distribution cost per 9Lcs adherence to budget and deliver savings where possible. Non-conformity report closure rates and BC corrective action implementation. Savings identified and tracked through data driven pattern identification. Explicit 3PL contracts, SLA and KPIs. Quality of 3PL Monthly, Quarterly and Annual Business Reviews. Objective and timely tender processes complying with Group standards. Transparent audit trails. Documented procedures for audits. Documented departmental processes.

Your blend of talent:

• People management experience
• Broad logistics or supply chain experience in complex, multi-party environments
• Experience planning and executing logistics using demand forecasts and volume assumptions
• Project management experience
• Freight tendering and carrier or 3PL negotiation experience
• Experience in developing automated reporting suites that support digital transformation
• Experience working with 3rd-party logistics providers (3PLs)
• Exposure to international transport, customs, and excise
• Experience in FMCG, retail, or similarly fast-paced operating environments
• FMCG industry warehousing and distribution

Our mix of benefits: For your health, we offer private medical insurance, critical illness cover, a health cash plan and dental insurance. Our lifestyle benefits include your employee pension, share incentive plan, family care, seasons ticket loans, gadget insurance free mortgage advice, payroll giving and more! You can access lots of gifts & discounts, including £444 each year to spend on our brands in our staff shop, gifts on your marriage and birth of a child and employee discounts from a range of high street retailers. We take our conviviality seriously: we have weekly events in our very own office bar, regular sports classes and a variety of tools and resources to help you focus on your wellbeing.

Conviviality: the Pernod Ricard Way: We have our own way of doing things. We call it conviviality! It’s our way of being, and something unique you feel and experience when working for Pernod Ricard. We’re committed to conviviality, and with this, you’ll be Proud to Belong to our Pernod Ricard family. You’ll be Empowered to Perform, supported to succeed, and acknowledged for the value you bring. We combine all this with our Commitment to Care: we are unlocking the magic of human connection to transform our industry and make a positive impact on the world through our strong focus on sustainability and responsibility.

We’re committed to diversity and inclusion: People are at the heart of everything we do at Pernod Ricard and are the foundation of our collective spirit as ‘Créateurs de Convivialité’. We promote diversity and inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse workforce and an inclusive culture – an environment where we can truly be ourselves. We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish. Similarly, if you would like to discuss opportunities for flexible working or require accommodations or support to complete our application process, please let us know.