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For Companies At a Glance
- Tasks: Manage the Order to Cash process and deliver top-notch customer service.
- Company: Join Pernod Ricard, a global leader in the beverage industry.
- Benefits: Enjoy private medical insurance, 28 days holiday, and employee discounts.
- Other info: Flexible working culture with excellent career development opportunities.
- Why this job: Be part of a diverse team and make a real impact in customer operations.
- Qualifications: Experience in O2C processes and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Chiswick, London. Hybrid working arrangement available.
Team: Global Travel Retail, within Customer Operations (C. Ops) & Logistics & Integrated Operations. Reports to the Customer Operations Team Leader.
Responsibilities
- Managing the Order to Cash (O2C) process and delivering aftercare service to the highest standards.
- Overseeing all customer operational requirements and service for a portfolio of clients, including regular meetings, data preparation and tracking, and occasional on-site visits.
- Collaborating cross-functionally with teams such as Logistics, Planning, Finance, Commercial, Legal, Marketing, Brand Companies, 3PL providers, and other Pernod Ricard affiliates to ensure client needs are met.
- Identifying, proposing, and supporting the implementation of best practices in processes, with guidance from the Team Leader and the Customer Operations & Logistics Manager.
Who you’ll be working with
- Internally: Customer Operations Team Leader, Customer Operations executive, Supply Planners, Commercial Team, Finance Team, Marketing Team, Logistics Coordinator, Wider Operations Team at all levels.
- Externally: Customers, warehouse facilities, Freight Forwarders, other adhoc.
Your blend of talent
- Have solid experience in the Order to Cash (O2C) process, ideally within an international FMCG or logistics environment.
- Are proficient in ERP systems, particularly JDE Oracle, and have strong familiarity with EDI and RPA tools.
- Possess a deep understanding of order management, pricing validation, inventory allocation, credit management, export documentation, and Incoterms.
- Demonstrate excellent customer service and communication skills, essential for collaborating with internal stakeholders and external partners across regions.
- Bring strong analytical, problem-solving, and organisational abilities to manage complex order flows, ensure high OTIF and CFR performance, and minimise administrative errors.
- Have knowledge of EU/UK trade regulations and/or US import/export regulations and documentation practices.
- Are comfortable working cross-functionally with Finance, Commercial, Supply Chain, and Logistics teams.
Benefits
- For your health, we offer private medical insurance, critical illness cover and an optional healthcare cash plan and dental insurance.
- Our lifestyle benefits include 28 days’ annual holiday, employee pension, share incentive plan, family care, season ticket loans, free mortgage advice, payroll giving and more.
- You can access gifts & discounts, including an annual allowance to spend on our brands in our staff shop and employee discounts from a range of high street retailers.
- We also offer events, employee networks, a culture of flexibility and trust, and resources to support wellbeing and mental fitness.
Conviviality: the Pernod Ricard Way is our approach to how we work together. We are committed to diversity and inclusion, and we promote a culture where everyone belongs. We also emphasize responsible drinking and sustainability in our business practices.
Next steps
This job posting may include dates for posting and hiring targets. If you would like to discuss flexible working, accommodations, or support to complete the application process, please let us know.
Customer Operations Executive - 14 months FTC in London employer: Pernod Ricard
Contact Detail:
Pernod Ricard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive - 14 months FTC in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Pernod Ricard. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Pernod Ricard’s values and recent projects. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience with the Order to Cash process and how you can bring value to their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Operations Executive - 14 months FTC in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your solid experience in the Order to Cash (O2C) process and any relevant ERP systems you've worked with, like JDE Oracle.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Operations Executive role. Share specific examples of how you've delivered excellent customer service and collaborated cross-functionally in previous roles.
Showcase Your Analytical Skills: Since this role requires strong analytical and problem-solving abilities, include examples in your application that demonstrate how you've managed complex order flows or minimised administrative errors in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pernod Ricard
✨Know Your O2C Process
Make sure you have a solid understanding of the Order to Cash (O2C) process. Be ready to discuss your experience with it, especially in an international FMCG or logistics environment. Highlight specific examples where you've successfully managed complex order flows.
✨Familiarise Yourself with ERP Systems
Since proficiency in ERP systems like JDE Oracle is crucial, brush up on your knowledge of these tools. Be prepared to explain how you've used them in past roles, particularly in relation to EDI and RPA tools, to streamline operations.
✨Showcase Your Communication Skills
Excellent customer service and communication skills are key for this role. Think of instances where you've collaborated with cross-functional teams or external partners. Practice articulating these experiences clearly, as they will demonstrate your ability to work effectively with various stakeholders.
✨Understand Trade Regulations
Having knowledge of EU/UK trade regulations and documentation practices is a big plus. Brush up on these areas and be ready to discuss how you've navigated compliance in previous roles. This will show that you're not just technically skilled but also aware of the broader operational landscape.