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- Tasks: Manage customer operations and ensure top-notch service for a diverse portfolio of clients.
- Company: Join Pernod Ricard, a global leader in wines and spirits with a vibrant culture.
- Benefits: Enjoy 28 days holiday, private medical insurance, and discounts on premium brands.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that values diversity and innovation in the travel retail sector.
- Qualifications: Experience in Order to Cash processes and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join to apply for the Customer Operations Executive - 12 months FTC role at Pernod Ricard.
Your Manager: Customer Operations Team Leader
Team: Customer Operations (C. Ops) & Logistics => Integrated Operations
Location: Chiswick - London. We operate a hybrid working approach, which allows you to manage your time between home and office.
Be part of something big. We are Pernod Ricard, a leading company in the global wines and spirits industry with over 19,000 employees globally. We own 16 of the world’s top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries.
Your new team: This position sits in our Global Travel Retail business. Global Travel Retail is one of the Group’s largest markets, bringing Pernod Ricard brands to life in the exciting and innovative Travel Retail channel, which includes duty-free, cruise ships & border shops around the globe. Our working culture celebrates inclusion and diversity.
Customer Operations and Logistics play a key part in the Integrated Operations and Supply Chain. The mission of our area is to contribute to delivering high industry standards in customer service levels and drive optimised management of operating costs that are inherent to the activity.
Your unique contribution: You will have 4 main areas of responsibility:
- Managing the Order to Cash (O2C) process and delivering aftercare service to the highest standards.
- Overseeing all customer operational requirements and service for a portfolio of clients, including regular meetings, data preparation and tracking, and occasional on-site visits.
- Collaborating cross-functionally with teams such as Logistics, Planning, Finance, Commercial, Legal, Marketing, Brand Companies, 3PL providers, and other Pernod Ricard affiliates to ensure client needs are met.
- Identifying, proposing, and supporting the implementation of best practices in processes, with guidance from the Team Leader and the Customer Operations & Logistics Manager.
Who you’ll be working with: Internally, Customer Operations Team Leader, Customer Operations executive, Supply Planners, Commercial Team, Finance Team, Marketing Team, Logistics Coordinator, Wider Operations Team at all levels. Externally, Customers, warehouse facilities, Freight Forwarders, other adhoc.
Your blend of talent: This position could be right for you if you:
- Have solid experience in the Order to Cash (O2C) process, ideally within an international FMCG or logistics environment.
- Are proficient in ERP systems, particularly JDE Oracle, and have strong familiarity with EDI and RPA tools.
- Possess a deep understanding of order management, pricing validation, inventory allocation, credit management, export documentation, and Incoterms.
- Demonstrate excellent customer service and communication skills, essential for collaborating with internal stakeholders and external partners across regions.
- Bring strong analytical, problem-solving, and organisational abilities to manage complex order flows, ensure high OTIF and CFR performance, and minimise administrative errors.
- Have knowledge of EU/UK trade regulations and/or US import/export regulations and documentation practices.
- Are comfortable working cross-functionally with Finance, Commercial, Supply Chain, and Logistics teams.
Our mix of benefits: For your health, we offer private medical insurance, critical illness cover and an optional healthcare cash plan and dental insurance. Our lifestyle benefits options include 28 days’ annual holiday, your employee pension, share incentive plan, family care, season ticket loans, free mortgage advice, payroll giving and more! You can access lots of gifts & discounts, including an allowance each year to spend on our brands in our staff shop and employee discounts from a range of high street retailers.
We’re committed to conviviality, and with this, you’ll be Proud to Belong to our Pernod Ricard family. You’ll be Empowered to Perform, supported to succeed, and acknowledged for the value you bring.
We promote diversity and inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse workforce and an inclusive culture – an environment where we can truly be ourselves.
Responsible drinking: As ‘Créateurs de convivialité’, we want to turn social interactions into genuine and friendly experiences of sharing and wellbeing. Therefore, all are welcome at Pernod Ricard, regardless of your religious beliefs or personal choices on the consumption of alcohol.
Customer Operations Executive - 12 months FTC in London employer: Pernod Ricard
Contact Detail:
Pernod Ricard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive - 12 months FTC in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Pernod Ricard. A friendly chat can open doors and give you insights that might just land you that Customer Operations Executive role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Pernod Ricard’s brands and their operations. Show us you’re passionate about the company and how you can contribute to their customer-centric goals.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on your experience with the Order to Cash process and how you can bring value to the team. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Pernod Ricard family.
We think you need these skills to ace Customer Operations Executive - 12 months FTC in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Executive role. Highlight your experience with the Order to Cash process and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Pernod Ricard and how your background aligns with our values. Let us know what makes you the perfect fit for our team.
Showcase Your Skills: Don’t forget to highlight your analytical and problem-solving skills in your application. We love candidates who can manage complex order flows and ensure high performance, so make sure to provide examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Pernod Ricard
✨Know Your O2C Process
Make sure you have a solid understanding of the Order to Cash (O2C) process. Be ready to discuss your experience with it, especially in an FMCG or logistics environment. Highlight specific examples where you've successfully managed order flows or improved customer service.
✨Familiarise Yourself with ERP Systems
Since proficiency in ERP systems like JDE Oracle is crucial for this role, brush up on your knowledge of these systems. If you have experience with EDI and RPA tools, be prepared to share how you've used them to streamline operations or enhance efficiency.
✨Showcase Your Communication Skills
This role requires excellent customer service and communication skills. Think of instances where you've collaborated with cross-functional teams or resolved customer issues effectively. Practice articulating these experiences clearly during the interview.
✨Research Pernod Ricard's Culture
Understanding Pernod Ricard's commitment to conviviality and diversity will help you align your answers with their values. Familiarise yourself with their brand portfolio and recent initiatives, so you can express genuine interest in being part of their team.