Customer Operations Executive

Pernod Ricard is a world leader in premium spirit and champagnes. Our iconic brands are enjoyed in over 160 countries across the globe. We are committed to growing our brands responsibly, empowering people to thrive, and fostering meaningful connections.

Pernod Ricard’s Global Travel Retail (GTR) division is one of the Group’s largest markets, bringing our world-renowned brands to life across various travel channels worldwide. Customer Operations and Logistics are key parts of Integrated Operations and Supply Chain, responsible for enabling high customer service standards, operational excellence, cost optimisation, and compliance across the Order to Cash process.

The Customer Operations Executive manages a defined portfolio of customers across the EMEA or Americas region, acting as the central operational link between customers and internal stakeholders including Commercial, Finance, Planning, Logistics, Marketing, Legal, Brand Companies, 3PLs, and other Pernod Ricard affiliates. The role requires ownership, analytical judgement, and the ability to make appropriate operational decisions within agreed authority.

What's involved?

• Manage the end-to-end Order to Cash process and aftercare service for a defined customer portfolio, ensuring high service standards, accuracy, and timely execution.
• Act as the operational link between customers and internal stakeholders, connecting inputs to support effective decisions and follow-up.
• Use operational dashboards and data sources to monitor customer-level performance, supply risk, forecast alignment, and KPI trends.

Your responsibilities will include:

• Customer Portfolio & Order to Cash Management: Manage the end-to-end Order to Cash process for a defined customer portfolio across EMEA or the Americas. Receive, validate, and process customer orders via EDI, email, JDE Oracle, and RPA.
• Service Performance, KPIs & Risk Management: Track and deliver agreed service targets, identify, assess, and escalate risks affecting customer service.
• Customer, Stakeholder & Cross-Functional Coordination: Act as the operational link between customers and various internal teams.
• Finance, Pricing & Credit Control Support: Compare pricing between customer purchase orders and JDE Oracle, support Finance in customer account reconciliation.
• Export, Compliance & Documentation: Apply export procedure principles, ensuring shipments meet customer route-to-market and regulatory requirements.
• Master Data, Systems & Process Improvement: Maintain accurate customer master data and support project implementation and process improvements.

About you

You’ll be a great fit for this role if you bring some of the following experience and skills:

• Experience in Customer Operations, Supply Chain, Logistics or similar roles.
• Strong analytical skills, with the ability to work with data, reports, and KPIs.
• Confident using Excel and Microsoft Office tools.
• Strong stakeholder management skills.
• Good understanding of order management, customer service, and supply processes.
• Highly organised, with strong attention to detail.
• Experience with ERP systems (e.g. SAP, JDE), EDI or reporting tools.
• Background in FMCG, Retail or customer-focused environments.
• Knowledge of international logistics or export processes.

Our mix of benefits

For your health, we offer private medical insurance, critical illness cover, a health cash plan, and dental insurance. Our lifestyle benefits include your employee pension, share incentive plan, family care, seasons ticket loans, gadget insurance, free mortgage advice, payroll giving, and more!

We take our conviviality seriously: we have weekly events in our very own office bar, regular sports classes, and a variety of tools and resources to help you focus on your wellbeing.

Conviviality: the Pernod Ricard Way

We’re committed to conviviality, and with this, you’ll be Proud to Belong to our Pernod Ricard family. You’ll be Empowered to Perform, supported to succeed, and acknowledged for the value you bring.

We promote diversity and inclusion throughout our business and supply chain. We will assess your application for this role based on your skills, experiences, and achievements.