Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the Order to Cash process and deliver top-notch customer service.
- Company: Join Pernod Ricard, a global leader in the beverage industry, known for its vibrant culture.
- Benefits: Enjoy hybrid working, 28 days holiday, private medical insurance, and exclusive employee discounts.
- Why this job: Be part of a diverse team that values flexibility, collaboration, and social responsibility.
- Qualifications: Experience in O2C processes and proficiency in ERP systems like JDE Oracle are essential.
- Other info: This is a 14-month fixed-term contract with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview Customer Operations Executive – 14 months FTC at Pernod Ricard. Location: Chiswick, London. Hybrid working arrangement available.Team: Global Travel Retail, within Customer Operations (C. Ops) & Logistics & Integrated Operations. Reports to the Customer Operations Team Leader.Responsibilities Managing the Order to Cash (O2C) process and delivering aftercare service to the highest standards.Overseeing all customer operational requirements and service for a portfolio of clients, including regular meetings, data preparation and tracking, and occasional on-site visits.Collaborating cross-functionally with teams such as Logistics, Planning, Finance, Commercial, Legal, Marketing, Brand Companies, 3PL providers, and other Pernod Ricard affiliates to ensure client needs are met.Identifying, proposing, and supporting the implementation of best practices in processes, with guidance from the Team Leader and the Customer Operations & Logistics Manager.Who you\’ll be working with Internally: Customer Operations Team Leader, Customer Operations executive, Supply Planners, Commercial Team, Finance Team, Marketing Team, Logistics Coordinator, Wider Operations Team at all levels.Externally: Customers, warehouse facilities, Freight Forwarders, other adhoc.Your blend of talent Have solid experience in the Order to Cash (O2C) process, ideally within an international FMCG or logistics environment.Are proficient in ERP systems , particularly JDE Oracle , and have strong familiarity with EDI and RPA tools.Possess a deep understanding of order management , pricing validation , inventory allocation , credit management , export documentation , and Incoterms .Demonstrate excellent customer service and communication skills , essential for collaborating with internal stakeholders and external partners across regions.Bring strong analytical , problem-solving , and organisational abilities to manage complex order flows, ensure high OTIF and CFR performance, and minimise administrative errors.Have knowledge of EU/UK trade regulations and/or US import/export regulations and documentation practices.Are comfortable working cross-functionally with Finance , Commercial , Supply Chain , and Logistics teams.Benefits For your health, we offer private medical insurance, critical illness cover and an optional healthcare cash plan and dental insurance. Our lifestyle benefits include 28 days\’ annual holiday, employee pension, share incentive plan, family care, season ticket loans, free mortgage advice, payroll giving and more. You can access gifts & discounts, including an annual allowance to spend on our brands in our staff shop and employee discounts from a range of high street retailers. We also offer events, employee networks, a culture of flexibility and trust, and resources to support wellbeing and mental fitness.Conviviality: the Pernod Ricard Way is our approach to how we work together. We are committed to diversity and inclusion, and we promote a culture where everyone belongs. We also emphasize responsible drinking and sustainability in our business practices.Next steps This job posting may include dates for posting and hiring targets. If you would like to discuss flexible working, accommodations, or support to complete the application process, please let us know.
#J-18808-Ljbffr
Customer Operations Executive - 14 months FTC employer: Pernod Ricard
Contact Detail:
Pernod Ricard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive - 14 months FTC
✨Tip Number 1
Familiarise yourself with the Order to Cash (O2C) process, as this is a key responsibility for the Customer Operations Executive role. Brush up on your knowledge of ERP systems like JDE Oracle, and ensure you understand EDI and RPA tools, as these will be crucial in your day-to-day tasks.
✨Tip Number 2
Network with professionals in the FMCG and logistics sectors, especially those who have experience with international operations. This can provide you with insights into best practices and may even lead to valuable connections within Pernod Ricard.
✨Tip Number 3
Demonstrate your analytical and problem-solving skills by preparing examples of how you've managed complex order flows or improved processes in previous roles. Be ready to discuss these during any interviews or networking opportunities.
✨Tip Number 4
Stay updated on EU/UK trade regulations and US import/export documentation practices. Showing that you are knowledgeable about these areas will set you apart from other candidates and demonstrate your commitment to the role.
We think you need these skills to ace Customer Operations Executive - 14 months FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Customer Operations Executive position. Tailor your application to highlight relevant experience in the Order to Cash (O2C) process and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your solid experience in O2C processes, particularly within an FMCG or logistics environment. Mention any proficiency with ERP systems like JDE Oracle and familiarity with EDI and RPA tools.
Showcase Soft Skills: Demonstrate your excellent communication and analytical skills in your application. Provide examples of how you've successfully collaborated with cross-functional teams and managed complex order flows in previous roles.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your understanding of Pernod Ricard's values, such as diversity, inclusion, and responsible drinking. Explain why you are a good fit for their culture and how you can contribute to their goals.
How to prepare for a job interview at Pernod Ricard
✨Understand the Order to Cash Process
Make sure you have a solid grasp of the Order to Cash (O2C) process, as this is a key responsibility for the role. Be prepared to discuss your previous experience in managing O2C and how you've ensured high standards in customer service.
✨Familiarise Yourself with ERP Systems
Since proficiency in ERP systems like JDE Oracle is essential, take some time to brush up on your knowledge of these tools. Be ready to share specific examples of how you've used ERP systems in past roles to streamline operations.
✨Showcase Your Analytical Skills
The role requires strong analytical and problem-solving abilities. Prepare to discuss situations where you've successfully managed complex order flows or minimised administrative errors, highlighting your organisational skills.
✨Demonstrate Excellent Communication Skills
As you'll be collaborating with various teams and external partners, it's crucial to showcase your communication skills. Think of examples where you've effectively communicated with stakeholders to meet client needs and ensure smooth operations.
