Scotland Prestige Hospitality Manager in Keith

Be part of something big. We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We own 16 of the world’s top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries.

This position sits in our Chivas Brothers business. At Chivas Brothers, our 1,600-strong team across 27 sites is committed to upholding the heritage of Scotch and ensuring its sustainable future, as well as opening it up to new audiences across the globe.

The purpose of this role is to lead and elevate prestige hospitality across Strathisla and Linn House, ensuring excellence in guest experience, team performance, and alignment with the global prestige hospitality vision.

You will have three main areas of responsibility:

• Prestige Experience & Guest Excellence
  • Lead the design and continuous improvement of immersive, high-end guest experiences aligned with luxury positioning and storytelling.
  • Ensure the consistent application of prestige service principles, aesthetics, and rituals across all guest touchpoints.
  • Deliver seamless guest journeys that reflect brand values, combining authenticity, refinement, and emotional connection.
  • Translate and implement the global prestige hospitality standards and brand strategies within the Scottish Brand Homes.
  • Maintain close collaboration with internal and external stakeholders to ensure reactivity, proactivity, and operational excellence.
  • Guarantee the consistent application of quality standards and a culture of service excellence.
• Operational leadership & team development
  • Oversee operations across both sites, ensuring day-to-day excellence and an elevated guest experience.
  • Act as a driver of sales effectiveness, optimizing revenue, pricing, and occupancy strategies.
  • Manage Brand Homes’ P&L, ensuring financial discipline and alignment with budget and performance objectives.
  • Collaborate with internal departments to maximize synergies, particularly around retail, ultra-prestige offerings.
  • Ensure adherence to financial targets and cost control while safeguarding quality and guest satisfaction.
• Strategic insights & representation
  • Monitor market dynamics, regional trends, and competitor activity to identify new opportunities and strategic priorities for the Scottish prestige Brand Homes.
  • Contribute to the visibility & reputation of Strathisla & Linn House internally and externally within luxury tourism ecosystem.
  • Represent the Scottish Brand Homes at key events and act as an ambassador of Pernod Ricard’s prestige hospitality.

Your blend of talent: This position could be right for you if you have the below capabilities, skills and experience.

• Functional Capability
  • Luxury Hospitality Operational Service expertise: ability to analyse and improve prestige hospitality and customer experience offering.
  • Experience working with high-net-worth clients.
  • Strong proficiency in revenue management, marketing, financial planning, and using property management systems to drive profitability.
  • Tech savvy – ability and experience in working with online booking systems.
  • Good understanding of digital ecosystem to optimise the customer journey, and interest in new tech solutions.
  • Ideally a strong understanding of key marketing and brand strategies, to drive alignment of Prestige Hospitality execution with global brand strategy.
  • Passion for travel and hospitality.
  • Interest in & understanding of retail, whisky & spirits industry.
  • Willingness to travel around each site – driving licence essential.
• Leadership Capability
  • People Management and Team Leadership experience - a flexible, inspiring and hands-on management approach.
  • Relationship building – ability to communicate with and build and foster relationships across all levels within company, and also with industry and community stakeholders.
  • Highly motivated, positive self-starter, with excellent communication, planning and organisational skills.

We’re committed to conviviality, and with this, you’ll be Proud to Belong to our Pernod Ricard family. You’ll be Empowered to Perform, supported to succeed, and acknowledged for the value you bring.

We promote diversity and inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse work force and an inclusive culture – an environment where we can truly be ourselves.

In our culture, we want to create diverse teams in which our differences contribute to our success. Therefore, all are welcome at Pernod Ricard, regardless of your religious beliefs or personal choices on the consumption of alcohol.