At a Glance
- Tasks: Manage customer operations and ensure top-notch service for a portfolio of clients.
- Company: Join Pernod Ricard, a global leader in wines and spirits with a vibrant culture.
- Benefits: Enjoy 28 days holiday, private medical insurance, and discounts on premium brands.
- Other info: Flexible hybrid working model and opportunities for personal growth.
- Why this job: Be part of a diverse team that values inclusion and celebrates travel.
- Qualifications: Experience in Order to Cash processes and strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
Join to apply for the Customer Operations Executive - 12 months FTC role at Pernod Ricard.
Your Manager: Customer Operations Team Leader
Team: Customer Operations (C. Ops) & Logistics => Integrated Operations
Location: Chiswick - London. We operate a hybrid working approach, which allows you to manage your time between home and office.
Be part of something big. We are Pernod Ricard, a leading company in the global wines and spirits industry with over 19,000 employees globally. We own 16 of the world’s top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries.
Your new team: This position sits in our Global Travel Retail business. Global Travel Retail is one of the Group’s largest markets, bringing Pernod Ricard brands to life in the exciting and innovative Travel Retail channel, which includes duty-free, cruise ships & border shops around the globe. Our working culture celebrates inclusion and diversity.
Customer Operations and Logistics play a key part in the Integrated Operations and Supply Chain. The mission of our area is to contribute to delivering high industry standards in customer service levels and drive optimised management of operating costs that are inherent to the activity.
Your unique contribution: You will have 4 main areas of responsibility:
- Managing the Order to Cash (O2C) process and delivering aftercare service to the highest standards.
- Overseeing all customer operational requirements and service for a portfolio of clients, including regular meetings, data preparation and tracking, and occasional on-site visits.
- Collaborating cross-functionally with teams such as Logistics, Planning, Finance, Commercial, Legal, Marketing, Brand Companies, 3PL providers, and other Pernod Ricard affiliates to ensure client needs are met.
- Identifying, proposing, and supporting the implementation of best practices in processes, with guidance from the Team Leader and the Customer Operations & Logistics Manager.
Who you’ll be working with: Internally, Customer Operations Team Leader, Customer Operations executive, Supply Planners, Commercial Team, Finance Team, Marketing Team, Logistics Coordinator, Wider Operations Team at all levels. Externally, Customers, warehouse facilities, Freight Forwarders, other adhoc.
Your blend of talent: This position could be right for you if you:
- Have solid experience in the Order to Cash (O2C) process, ideally within an international FMCG or logistics environment.
- Are proficient in ERP systems, particularly JDE Oracle, and have strong familiarity with EDI and RPA tools.
- Possess a deep understanding of order management, pricing validation, inventory allocation, credit management, export documentation, and Incoterms.
- Demonstrate excellent customer service and communication skills, essential for collaborating with internal stakeholders and external partners across regions.
- Bring strong analytical, problem-solving, and organisational abilities to manage complex order flows, ensure high OTIF and CFR performance, and minimise administrative errors.
- Have knowledge of EU/UK trade regulations and/or US import/export regulations and documentation practices.
- Are comfortable working cross-functionally with Finance, Commercial, Supply Chain, and Logistics teams.
Our mix of benefits: For your health, we offer private medical insurance, critical illness cover and an optional healthcare cash plan and dental insurance. Our lifestyle benefits options include 28 days’ annual holiday, your employee pension, share incentive plan, family care, season ticket loans, free mortgage advice, payroll giving and more!
We’re committed to conviviality, and with this, you’ll be Proud to Belong to our Pernod Ricard family. You’ll be Empowered to Perform, supported to succeed, and acknowledged for the value you bring.
We promote diversity and inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse workforce and an inclusive culture – an environment where we can truly be ourselves.
Responsible drinking: As ‘Créateurs de convivialité’, we want to turn social interactions into genuine and friendly experiences of sharing and wellbeing.
Customer Operations Executive - 12 months FTC in Brentford employer: Pernod Ricard SA
Pernod Ricard SA is an attractive employer due to its commitment to inclusivity and professional growth. Employees benefit from a collaborative culture and opportunities to thrive within a globally recognized brand portfolio. The company's focus on responsible brand management further enhances its appeal as a workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive - 12 months FTC in Brentford
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Customer Operations Executive - 12 months FTC in Brentford
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Customer Operations Executive - 12 months FTC in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Pernod Ricard SA. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Pernod Ricard SA
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Pernod Ricard SA and demonstrate your readiness to engage with their systems right away.
