About your role
To provide professional, friendly and efficient Facilities Service to our employees and the business, whilst maintaining a strategic focus and overseeing all of the Facilities property services.
Key Responsibilities
- Ensure that Facilities Management services are delivered in line with the Pernod Ricard Facilities Management Strategy
- Management of outsourced services (maintenance; cleaning, parking, utilities, catering, security)
- Ensure the office is kept in good structural and decorative order and that lifecycle expenditure for refit and replacement of assets is managed
- Manage a multi‑disciplinary team of Facilities Management employees; ensure that clear objectives are in place, relevant job descriptions are in place, objectives and personal development plans support individual needs
- Ensure that all works and maintenance activities comply with current statutory legislation and Codes of Practice and that the office remains secure, effective and fit for use and purpose
- Oversee daily supplier performance in the London office, ensuring services meet contractual terms, SLAs, KPIs, and site standards
- Track supplier performance, responsiveness, and compliance, addressing issues and driving improvements
- Identify and elevate supplier risks or concerns, providing clear recommendations to Head of Facilities and procurement
- Build and maintain strong supplier relationships to ensure consistent service delivery and a positive workplace environment
- Partner with the Health & Safety Business Partner and central H&S team to manage site risk
- Oversee daily Health & Safety compliance, ensuring all on‑site activities meet policies, regulations, and safe working standards
- Embed H&S controls in daily Facilities operations, addressing non‑compliance and driving corrective actions
- Manage third‑party arrangements to ensure compliance with H&S legislation and site‑specific controls
- Monitor LIFE assessment compliance, escalating risks and gaps as needed
- Lead regular site safety inspections (Care Tours), identifying hazards and ensuring actions are completed
- Ensure all incidents, near misses, and hazards are logged, investigated, and used to drive improvements
- Represent the site at quarterly Health & Safety Working Group meeting
- Manage the annual Facilities budget, controlling day‑to‑day spend within the agreed budget, reviewing spend, highlighting risks and opportunities, challenging costs to ensure value for money, reviewing and approving invoices
- Manage the Facilities Service Desk: maintain SLAs and KPIs, review monthly reports, ensure requests are assigned, updated and resolved, highlight frequent issues
- Liaise with the Building Manager on day‑to‑day operational issues; maintain premises within lease obligations; oversee external service providers for property upgrades/ refurbishments
- Lead the operational management and oversight of fleet services for the London office, ensuring delivery within governance, policy, and budgetary frameworks, developing fleet efficiency initiatives
- Oversee all elements of the onsite staff shop, reporting risks or issues to the Head of Facilities
- Ensure compliance with the S&R Strategy for Facilities and Environmental Management, conducting audits, sharing data and audit reports, setting KPIs for reduction in utilities, recycling, waste consumption
Qualifications
- Experience in facilities management
- Ability to lead, support, and develop a diverse team, including both direct reports and outsourced partners
- Strong communication and stakeholder management skills, with the ability to collaborate effectively across all levels and with external partners
- A customer‑focused mindset, with a commitment to delivering high‑quality service and attention to detail
- A strong commitment to Health & Safety, demonstrating a proactive, safety‑first approach and accountability for compliance and wellbeing standards
- Experience working with multiple suppliers and managing operational complexity
- Understanding of contracts, SLAs, and supplier relationships
- Comfort working in fast‑paced or complex environments, balancing multiple priorities
- Commercial awareness, including experience managing budgets and day‑to‑day costs (not essential but preferred)
- A technical understanding of building operations or maintenance, or the ability to develop this knowledge
Benefits
- Private medical insurance, critical illness cover and an optional healthcare cash plan and dental insurance
- 28 days’ annual holiday, employee pension, share incentive plan, family care, season ticket loans, free mortgage advice, payroll giving and more
- Gift and discount allowance each year to spend on Pernod Ricard brands in the staff shop; employee discounts from a range of high‑street retailers
- Regular events in the office bar, employee‑run networks, a culture of flexibility and trust, and a variety of tools and resources to support wellbeing and mental fitness
EEO Statement
We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnicity, education or any other factor. If you would like to discuss opportunities for flexible working or require accommodations or support to complete our application process, please let us know.
