At a Glance
- Tasks: Manage customer operations and ensure smooth order processes across EMEA or Americas.
- Company: Join a leading global company in the FMCG sector with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Be the vital link between customers and teams, making impactful operational decisions.
- Qualifications: Experience in customer operations or supply chain, strong analytical skills, and proficiency in Excel.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Operations Executive manages a defined portfolio of customers across the EMEA or Americas region, acting as the central operational link between customers and internal stakeholders including Commercial, Finance, Planning, Logistics, Marketing, Legal, Brand Companies, 3PLs and other Pernod Ricard affiliates. The role requires ownership, analytical judgement and the ability to make appropriate operational decisions within agreed authority. The executive connects cross‑functional information, assesses customer order and service risks, monitors performance, and ensures decisions and escalations are supported by a complete understanding of customer, supply, finance and logistics impacts.
Responsibilities
- Manage end‑to‑end Order to Cash process for a defined customer portfolio across EMEA or the Americas.
- Act as the operational link between customers and internal stakeholders (Commercial, Finance, Planning, Logistics, Marketing, Legal, Brand Companies, 3PLs, affiliates).
- Use operational dashboards and data sources to monitor customer‑level performance, supply risk, forecast alignment, distance‑to‑go and KPI trends; apply analytical judgement to propose solutions, resolve issues within scope and elevate when required.
- Track and deliver agreed service targets, including CFR, OTIF, SLAs and administrative accuracy; maintain issue logs and escalations for customer and 3PL operational issues.
- Participate in customer, co‑planning and pre‑demand review meetings, translating actions into clear follow‑up and execution.
- Support commercial teams with customer account queries, supply updates, promotional stocks, allocations and activity calendar requirements.
- Support finance with pricing comparison, account reconciliation, credit limit monitoring, payment terms and supplier invoice processing.
- Apply export procedures, customs documentation and regulatory compliance for shipments, supporting EADs, certificates and other required documents.
- Maintain accurate customer master data, EDI setup and portfolio information in relevant systems; work with TECH to resolve system or master‑data issues.
- Lead process improvement initiatives and automation opportunities within the customer operations environment.
Qualifications
- Experience in Customer Operations, Supply Chain, Logistics or similar roles.
- Strong analytical skills, with the ability to work with data, reports and KPIs (e.g., OTIF, order accuracy, forecast alignment).
- Confidence using Excel and Microsoft Office tools.
- Excellent stakeholder management skills, working across internal teams and external partners.
- Good understanding of order management, customer service and supply processes.
- Highly organised, with strong attention to detail and ability to manage priorities in a fast‑paced environment.
- Experience with ERP systems (SAP, JDE), EDI or reporting tools.
- Background in FMCG, Retail or customer‑focused environments.
- Experience in continuous improvement, performance reviews or root‑cause analysis.
- Knowledge of international logistics or export processes.
- Additional European language skills.
Equal Opportunity Statement
We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you wish. Similarly, if you would like to discuss opportunities for flexible working or require accommodations or support to complete our application process, please let us know.
Customer Operations Executive employer: Pernod Ricard España SA
Pernod Ricard is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the Customer Operations Executive role. With a strong emphasis on employee growth and development, we offer comprehensive training and opportunities for advancement within the vibrant EMEA or Americas regions. Our commitment to innovation and process improvement ensures that you will be part of a forward-thinking team, while our focus on collaboration across diverse functions creates a supportive environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pernod Ricard España SA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pernod Ricard España SA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pernod Ricard España SA:Your cover letter is your chance to shine! Tell us why you want to work at Pernod Ricard España SA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pernod Ricard España SA!
How to prepare for a job interview at Pernod Ricard España SA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
