Account Manager in London

About Us

Permutive is the data collaboration platform that powers the advertising ecosystem. We exist to build an advertising ecosystem that respects and adapts to consumers' choices around their privacy, unlocking enormous uplifts in scale and outcomes for publishers and advertisers alike. Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we work with leaders such as News Corp, Warner Bros Discovery, Hearst, Conde Nast, dmg media, BuzzFeed, and The Guardian. Our technology enables them to drive >$1B in advertising spend across hundreds of millions of users without compromising user privacy.

At Permutive, You'll Help Our Customers:

• Achieve Better Outcomes: Leverage our unique position in the ad tech ecosystem to access broader audiences and improve outcomes.
• Boost Sales Significantly: Capitalise on 100% addressability to connect with the 70% of audiences beyond traditional cookies.
• Transform Collaboration Efficiency: Move from lengthy processes to seamless collaboration in minutes.

About the Team…

You’ll be joining a collaborative, diverse customer success team who are based in New York and across the United States, London & Paris. We’re focused on ensuring our customers meet their organisations' strategic goals while also helping us achieve world-class customer satisfaction and net revenue retention. We’re a forward-thinking team who cares deeply about our customers' businesses; we are industry experts and consultants.

About the Role…

Permutive is looking for a customer-centric, driven, and experienced Account Manager to cross-sell software solutions across the scope of our products and increase incremental license and subscription revenue. As an Account Manager at Permutive, your overarching responsibility is to retain and expand our largest and most strategic customers. You’ll be tasked with establishing and nurturing robust relationships within your designated accounts/territory, facilitating the identification and promotion of intelligent commercial solutions.

Your goal is to surpass business/campaign objectives, leading to the generation of new and increased subscription revenue. Central to this role is the ability to effectively communicate value, inspire confidence, and successfully sell the future trajectory of Permutive.

You are a collaborator across our organisation partnering with customer success, pre-sales, professional services, marketing, and finance. This is a field sales position where some travel is required. You will report to the VP of Customer Success and Account Management.

What You’ll Be Doing…

• You will renew active revenue and expand sales within our accounts while building relationships with main decision makers.
• You will develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of Permutive's solutions to those requirements.
• Hold broad expertise or unique knowledge to contribute to the development of our goals and achieve our goals in creative ways.
• Promote Permutive's products, maximise brand recognition and mindshare at all levels, and publicise success stories.
• Developing real-time documentation within CRM software of customer contact and activity data is required for this role.
• Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans.
• Collaborate with Marketing to develop a plan for the accounts, to include events, seminars, and roadmap sessions.
• Provide customer feedback to team members for product, systems, and process improvements.
• You will need to develop subject matter expertise in selling our products and services.
• You sell to and work with the senior-most customer executive and CXO-level decision makers.

What you’ll need?

You’ll be perfect for this role if you have:

• Extensive experience working closely with customers to identify cross-sell opportunities.
• Deep knowledge of SaaS software solutions and processes with the willingness to learn the dynamics of the AdTech market.
• Extensive experience exceeding targets and contributing to company overachievement.
• Industry understanding and the ability to dive into customer’s decision-making processes, goals, and strategies.
• Confidence and expertise in presenting, ROI analysis, negotiating, and closing skills at all levels of customer engagement.
• Experience holding a complete understanding of the business and technical contexts of accounts.
• You are someone who leads by example on accounts and compels others to get on board.
• You have experience mentoring others with consultative effectiveness and establishing trust with internal and external customers.

What we’re offering…

We take a structured, objective approach to salary-setting, which is based on marketing information, our compensation strategy, and your experience and capability assessed through our interview process. For a typical candidate who meets our requirements, we pay a base salary between £75-85k.

Our Bonus Structure…

If you join Permutive as an Account Manager with a base salary of £80 and reach 100% quota attainment in a year, your OTE for that year will be around £96. The true earning potential is significantly higher as your potential to earn is uncapped, 100% quota attainment is the minimum expectation for our Account Managers.

Permutive Benefits

• As a full-time employee, you’ll become a shareholder with stock options, sharing in our collective success.
• Primary caregivers receive up to 6 months of fully paid leave and secondary caregivers receive 3 months of fully paid leave to bond with their little ones.
• Flexible hours let you fit work around your life, whether it’s hitting the gym, meditating, or handling family needs.
• A £350 budget helps you create the perfect home office setup.
• Unlimited paid time off (with a minimum of 25 days + public holidays) ensures you get the rest you need.
• Ongoing training and development opportunities fuel your career aspirations.
• We prioritise your well-being with free access to Spill, our mental health partner.
• Enjoy virtual GP visits, healthcare services, work-life consultations.
• Our pension plan with Penfold helps you secure your financial future (employer contributes 3%, employee contributes 5%).

Work Your Way

Permutive trusts you to manage your time and deliver results. Our hybrid model allows you to choose where you work best, whether in your own productive space or our London (Farringdon) or New York (Union Square) offices. That said, none of us work alone; we are part of a team. To foster collaboration and connection, teams in these locations come together in person at least once a week and are encouraged to benefit from being in our offices to meet with teams more often.

Diversity, Equity & Inclusion

At Permutive, we’re taking a thoughtful, intersectional, long-term approach to diversity, equity & inclusion. We care deeply about creating an inclusive work environment that allows everyone to flourish, and we are taking continual action to progress in that direction.