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For Companies At a Glance
- Tasks: Be the go-to person for customer service requests and engineer scheduling.
- Company: Join a dynamic team in Birstall focused on top-notch aftermarket support.
- Benefits: Gain valuable experience in a regulated industry with potential career growth.
- Why this job: Perfect for those who love problem-solving and building customer relationships.
- Qualifications: Previous customer support experience in manufacturing or engineering is essential.
- Other info: This role is ideal for high school and college students looking to kickstart their careers.
The predicted salary is between 28800 - 43200 £ per year.
About the role
We are looking to appoint a Service Coordinator to join a company in Birstall and work in collaboration with the service team to deliver world-class aftermarket support to existing and new customers in a highly regulated market. You will act as the first point of contact for service support requests, schedule work with engineers, plan their weekly diaries and provide them with all necessary information to complete the work.
To suit this role you will have previous experience in a similar role, customer support or operations support role for a manufacturing or engineering business who have products out in the field that are under warranty and/or need occasional maintenance/repair/service work.
Your Role and Responsibilities:
- First point of contact for customer enquiries and requests for field support.
- Developing and maintaining customer relationships by delivering professional and conscientious service.
- Ensure all downtime situations are captured, documented and passed on to the service team for rectification.
- Planning the weekly diaries of service engineers who operate nationwide.
- Provide service engineers with all site-specific relevant information.
- Liaise with the Sales Admin team to ensure works are invoiced correctly.
Your Skills and Abilities:
- Confident phone manner, professional written and verbal communication skills.
- Friendly and reassuring manner to explain reasons behind situations.
- Prior experience in a customer-focused role for a manufacturing or engineering-focused business.
- Experienced with a range of Microsoft packages (Word and Excel).
If this role appeals, please apply now!
Service Coordinator - Birstall employer: Permanent Futures
Contact Detail:
Permanent Futures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator - Birstall
✨Tip Number 1
Make sure to highlight your previous experience in customer support or operations roles, especially within manufacturing or engineering. This will show us that you understand the specific challenges and requirements of the industry.
✨Tip Number 2
Demonstrate your ability to manage schedules and coordinate tasks effectively. You could mention any tools or methods you've used to keep track of appointments and ensure smooth operations.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've successfully handled customer enquiries or resolved issues in the past. This will help us see your friendly and professional manner in action.
✨Tip Number 4
Familiarise yourself with the types of products and services offered by companies in the engineering sector. This knowledge will not only impress us but also prepare you for potential questions during discussions.
We think you need these skills to ace Service Coordinator - Birstall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or operations within a manufacturing or engineering context. Emphasise any roles where you acted as a point of contact for service requests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your ability to build customer relationships. Mention specific examples from your past roles that demonstrate your capability to handle service enquiries effectively.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft packages, particularly Word and Excel. Mention any experience you have with scheduling or planning tasks, as this is crucial for the Service Coordinator role.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Permanent Futures
✨Showcase Your Customer Service Skills
As a Service Coordinator, you'll be the first point of contact for customer enquiries. Be prepared to discuss your previous experience in customer support roles and how you've successfully handled challenging situations while maintaining a professional demeanour.
✨Demonstrate Your Organisational Abilities
This role involves planning the weekly diaries of service engineers. Highlight any experience you have with scheduling or coordinating tasks, and be ready to explain how you prioritise and manage multiple responsibilities effectively.
✨Familiarise Yourself with Relevant Software
The job requires proficiency in Microsoft Word and Excel. Brush up on these applications before the interview, and be prepared to discuss how you've used them in past roles to enhance efficiency and communication.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle downtime situations. Think of examples from your past work where you successfully resolved issues and maintained customer satisfaction, as this will demonstrate your capability in a highly regulated market.
